Installation that never stops.

dedgeurce
dedgeurce Member Posts: 1 Newcomer
edited 1:19PM in Native Access

Hello, I have a problem with native access, especially during installation. Once downloaded, the installation phase never ends. And I still waited 3 days before intervening. I currently have a very short path (/c). I can't uninstall kinectic metal because it's not uninstalled. And there's no corresponding file in my computer's files. What's more, native access blocks the installation of kinectic, even if I reboot my PC, uninstall and then reinstall native access, log out or log back in to my account. It's always blocked at the installation stage.
If anyone has a solution other than what I've already tried, I'm interested. Thanks in advance and have a nice day.

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  • Vocalpoint
    Vocalpoint Member Posts: 3,777 Expert

    Gentle reminder that the NI forums are English only. Please translate if possible.

    VP

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,383 admin

    @dedgeurce As VP said, this is an English only forum. I've translated your initial text, please use an online translator if needed.

    Have you tried with our little uninstall tool that you can find here? Fixing Software Update Installation Issues (Windows)

  • PoorFellow
    PoorFellow Moderator Posts: 6,744 mod
    https://community.native-instruments.com/discussion/45133/installation-that-never-stops

    USE English ! :

    You need to make sure that you have plenty of space on both system drive for temp files and on both download and Content destination also.

    Then , alas N.A. often is not capable to recover from failed download by itself.

    If you have a persistently failing download that is stuck downloading even when you open N.A. again then this is what you must do :

    Exit N.A:

    Uninstall N.A.

    Delete the Native Access folder from %AppData%\Native Instruments\

    Delete content of your Download folder

    Delete Kinetic Metal from C:\Users\Public\Documents\Native Instruments\installed_products

    Remove Kinetic Metal in the NI reg tool list

    Delete the Kinetic Metal XML from %ProgramFiles%\Common Files\Native Instruments\Service Center

    Delete the Native Access XML from %ProgramFiles%\Common Files\Native Instruments\Service Center

    Reboot PC

    Then download and install as an Admin latest version of Native Access for your OS

    The above does not remove the NTKDaemon so you ought to be logged in right after a successful installation of N.A. and the operation ought to have cleared the download stuck.

    Then try download Kinetic Metal again

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