Hi, I bought a KKA61 in December, which included an e-voucher to purchase an Instrument with the following conditions: "Please note that, in accordance with our terms and conditions, e-vouchers cannot be used in conjunction with special promotions. This e-voucher is valid for a Native Instruments Kontakt instrument in the Nl Online Store valued at less than S499. It is NOT valid for upgrades, upgrades, crossgrades, teaching licenses, hardware, or products from our partners NKS. The e-voucher is personal to the designated person and may only be used by the designated person. It is non-transferable and may not be resold. The e-voucher automatically expires if not redeemed within six months of receipt. The e-voucher cannot be redeemed for cash." When I tried redeeming the e-voucher (for Symphony Series String Ensemble, which complies with ALL the above conditions), I got the famous "voucher not valid" message. I contacted NI support, and that is where the nightmare began… To make the story short, in the many messages sent/recieved during more than 1 month, NI support gave four different "excuses" of why the e-voucher was not applicable to my e-voucher: Because SSS Ensemble: (a) "is a bundle" (???) (b) "Comes in two versions, and are different products and do not qualify for this voucher" (???) (c ) "A NI Kontakt instrument refers to a single Kontakt instrument However, the product you are trying to use your voucher for includes two products" (???) (d) "SSS Ensemble is valid for a single Nl-owned Kontakt instrument" (???) Now, NONE of these "conditions" are stated in the email with the e-voucher I received, neither are they mendioned ANYWHERE in the product page or other place in NI website! Therefore, I must conclude that NI support invented these false condtions since they have not provided any PROOF that these conditions even exist… They simply stopped replying to my emails. There is no way I can contact NI otherwise, and I feel I have been scammed… I appreciate any feedback of what I can do to oblige NI to comply with their conditions. Thank you.

It might not have been clear enough on the website, but it's exactly what is posted above. This e-voucher is valid for a Native Instruments Kontakt instrument in the Nl Online Store valued at less than S499. It is NOT valid for upgrades, upgrades, crossgrades, teaching licenses, hardware, or products from our partners NKS. The instrument you're referencing is not a Native Instruments Kontakt Instrument. It is a partner NKS instrument.

It might also be currency related. I assume you meant $ based on the S but am not sure. In any case, the product is also not less than 499, so perhaps that's why. But partner originated products can appear in our bundles despite not being NI products.

NI CHANGES CONDITIONS OF E-VOUCHER AFTER MY PURCHASE

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MM-A Member Posts: 27 Member

May 8

I am sorry to hear you are having the same issue. FYI, I haven't had anybody from NI reach out since then, so I have never been able to resolve this issue...

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NI CHANGES CONDITIONS OF E-VOUCHER AFTER MY PURCHASE

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