NI CHANGES CONDITIONS OF E-VOUCHER AFTER MY PURCHASE
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Well, I used my voucher to buy Vocal Colors, well below the threshold price. I didn’t feel like I was loosing anything, I felt like I was gaining something, because the voucher was a freebie and came with the controller, not other way round…
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On this you are correct. Anyone can feel as he wants.
And probably you didn’t buy the device attracted from that “499”.
Doesn’t change the fact that the advertising was shady. And made like that to attract more buyers
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Of course this is not true , it's a totally unfounded accusation or tale spun , and that is all that it is (an accusations or a tale)
Not true? Why? Just because you say so? You don't think you must explain such statement?
You are acting in the same way as NI: you state something but give no explanation why that is so… This, in my opinion, is being arrogant…
As far as I can see then you already know the 'rules'
Did I? From who? Customer support NEVER mentioned the "below 499 €" argument. Who do I have to believe? You, or NI customer supoort?
Also vouchers can not be used for something already discounted , if it is discounted then you will have to wait until it is no longer discounted.
I think you are confusing things: taking VAT away is NOT a discount!
For your reference, I'll provide S-Series voucher eligible Kontakt instruments below:
Why didn't customer support send me THIS list and told me the issue was the "below 499€" and that "VAT dosen't count" issue in the first place? I remind you that I am STILL waiting for an official reply from NI, so as far as I am concerned, this is only a hypothesis, not a certainty.
But I think we are getting away from the issue: NI customer support have given me excuses that are not supported by any evidence, and have refused to answer my questions and explain their reasons. To date, I have no verifiable answer from them. Period.
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IF (and I’m saying IF) the rule is BELOW 499 (and therefore 499 doesn’t apply)
You are completely right! "IF" because nobody really knows if this is correct (it's a mistery). NI has said nothing about this. It is merely a hypothesis…
Just…advertising 499 when you have so little available coming close to that amount (well…close…the minimum you can waste is 100…and limiting your choice at 2 products… Otherwise, the waste is 200, 300, 350…even 450…) can be seen as, at least, shady advertising to trick the buyer. Or, I suspect, could also be seen by someone as False Advertising…
At this point, a company could advertise a 1000$ voucher for a single product…to then discover their products maximum price is 5 bucks…
Wouldn’t it have been more honest to say “you can have one of our products for a maximum amount of 399$”? (Or even better…299 plus 2 products at 399…) But…advertising a “below 499$ voucher” makes you look better, isn’t it? It will attract more buyers and will make some of them think that your products that cost 499 are just there to grab…
You totally got the point! I couldn't have explained it better!
I will add that to your words "Wouldn’t it have been more honest to…" SAY the truth to the customer -instead of making him loose his time with nonsense excuses- AND treat him well admitting that since they haven't been very clear with this condition, the will make an exception? This is what a serious customer-oriented company would do…
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I've only skimmed through this thread, but why is it so hard to understand that a voucher for a free product UNDER 499, doesn't include a product that IS 499?
I mean, come on… Google "Is 499 less than 499?" if you're really unsure.
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Well, I used my voucher to buy Vocal Colors, well below the threshold price. I didn’t feel like I was loosing anything, I felt like I was gaining something, because the voucher was a freebie and came with the controller, not other way around…
Maybe you didn't get to read all my comments. I said that I bought the KKA61 because I thought that the WHOLE deal (incuding the SSS Ensemble) was what I needed and was worth it. It wasn't as in your case where you treat the voucher an an EXTRA. In my case it was the bundle that made it worth purchansing it, so If you take away the SSS Ensemble, for me, it is not worth it any more. You might argue that I can choose another library, but there is no other library that replaces SSS Ensemble, and why shold I choose a library I don't need or want?
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Lastly, is there nobody from NI customer support that reads this forum??? We are in Europe not in North Korea…
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I've only skimmed through this thread, but why is it so hard to understand that a voucher for a free product UNDER 499, doesn't include a product that IS 499?
You're right: you just "skimmed" through this thread and missed the most important point: namely, customer support NEVER mentioned the "UNDER 499" issue, this is only a hypotethis. In fact they mentioned 4 other different things (please read the whole thread), and as a customer -I think you will agree- you have the right to recieve an explanation from the company you bought from, and an explanation as to why they refuse to redeem an e-voucher, and to reply to your questions Right? Well, this hasn't happened.
Now, if they REALLY wanted to give good customer service, they woud treat the customer well admitting that they haven't been very clear with this condition, and that they will make an exception. Dont you agree?
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In your first post, you quoted the terms and conditions of the voucher, including:
"less than $499"
Now you claim it "wasn't mentioned"? 🤔
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Ironically - it was the first item listed:
I mean - did we really need 80 posts to get here?
VP
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Not true? Why? Just because you say so? You don't think you must explain such statement?
You are acting in the same way as NI: you state something but give no explanation why that is so… This, in my opinion, is being arrogant…
No I am not 'arrogant' . What I am saying is that it is not 'true' because the accusation made in very nature is invented for the occasion and has no root in any actual event that can be proved as having taken place. There is no proof that internal N.I. communication is in the style of what LostinFoundation accuse N.I. of therefore N.I. can not be considered guilty of the accusation. Where it fits your purpose to take any wild accusation and call it true just because someone invented a fictive scenario. What you are doing here is very wrong. You take a totally fictive 'narrative' and then you act as if this fictive narrative is true
As far as I can see then you already know the 'rules' :
Did I? From who? Customer support NEVER mentioned the "below 499 €" argument. Who do I have to believe? You, or NI customer supoort?
In the you already know the 'rules' sentence I linked directly to your own initial post where you cite/quote rules yourself showing that you are indeed aware of the rules
Also vouchers can not be used for something already discounted , if it is discounted then you will have to wait until it is no longer discounted.
I think you are confusing things: taking VAT away is NOT a discount!
I make no reference to VAT and the issue described pertains specifically to a rule about items can not have a voucher used to purchase while discounted. So nothing about that specific rule has anything to do with if VAT is added or not , not even in the slightest
For your reference, I'll provide S-Series voucher eligible Kontakt instruments below:
Why didn't customer support send me THIS list and told me the issue was the "below 499€" and that "VAT dosen't count" issue in the first place? I remind you that I am STILL waiting for an official reply from NI, so as far as I am concerned, this is only a hypothesis, not a certainty.
I am not in a position to tell you why N.I. didn't send you a list of eligible items you will have to ask N.I. that question. However the rule that the price of the Kontakt library must be "below 499€/$" is not a hypothesis it's a certainty
But I think we are getting away from the issue: NI customer support have given me excuses that are not supported by any evidence, and have refused to answer my questions and explain their reasons. To date, I have no verifiable answer from them. Period.
From what you tell yourself then N.I. has already given you responses but you didn't like the response that you got and you keep trying to make a narrative where you 'have a case'.
I get that you are frustrated and it is unfortunate if N.I. has failed in pointing to the specific rule (e.g. must be below €/$ 499) and only pointed to general rules and has made you more frustrated for that reason but still ti doesn't change rules.
As for the VAT then after pondering on that question then I do not think that the problem is what you are trying to make it. Problem is probably more if your country of residence is in a VAT zone or not and if the shop that you are supposed to use per country of residence is in a VAT zone .
You reside inside a EU VAT zone so that you are trying to create a narrative where you are somehow cheated because N.I. charge VAT or the prices for which their rules apply includes VAT is frankly preposterous .
Anyway you simply have to take the issues that you have up with N.I. Support and see if they will cave in and bow to your pressure and if not then you alas will have to leave it at that.
In case that you need guidance contacting support : Please read : how to get support !
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It's in the terms and conditions of your voucher, and the system told you it doesn't qualify you for that product.
And which customer support never mentioned it? Was this a private conversation via support ticket, or one you've had on here?
Because all I read are 4 pages of people telling you that 499 is NOT below 499. Not sure how much clearer it needs to be, 5 more pages perhaps?
I couldn't redeem mine on Choir:Omnia as it was reduced from 399 to 199 (or something) at the time, so i had to wait for it to go back up to 399 before qualifying. Does that make sense? Not really. But a lot of companies are like this nowadays, over-valuing products to make vouchers look more valuable than they are, and wanting to push us into subscription models or bigger bundles.
So, as a result It's somewhat overly-complicated and wording is critical, and I expect where multiple currencies apply it's quite hard for support staff to aid in all areas.
It's those at the top that take such structural decisions that need questioning, not the support staff that you're taking aim at.
With that, your attitude seems pretty aggressive, and I feel it's not going to help you. To me it looks like you're being over-entitled and stamping your feet wanting something that you don't qualify for.
Sorry, but just how I read this. Could you please be clear on what your issue is right now, do you understand why a product costing 499 is not valid on a voucher for items below 499?
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Quite interesting how only the last post faces the “those at the top that take such structural decisions that need questioning“, while others just decided to ignore the shady below 499 advertising (when first product available is 399)…
And also that OP said multiple times that what he is after is having a correct answer (instead of multiple hypotheses by Support people), not obtaining what he wants no matter what
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Maybe we did need them, since the first 2 answers at this thread were yours and the one from a NI representative, both pointing at NKS partners for the reason of no-eligibility. Btw, for a product that was always considered a NI product “made in collaboration with” (like many other NI products)
Ironically, the first item listed was not noticed by many.
Now…all of a sudden, things seems so evident to you (I would say “highlighter” clear).
Maybe the discussion was necessary, in the end
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- Thanks everybody for your input. I just would like to point out a few things:
- 1. Please read ALL what I have written, not just the part that matches your narrative. It is clear that most replies either didn't carefully read ALL the details -just skimmed over, as someone said-, or simply ignored them for convenience.
- 2. There is a clear bias among most -not all- participants in the thread towards defending at any cost customer support. I am very surprised about this, since we are all in the same boat: we are all CUSTOMERS of NI. What happened to me can also happen to you…
- 3. I think everybody -except for LostinFoundation- just didn't get the point: I asked customer support (ticket) the reason why I could not redeem my e-voucher, and I got four different replies, not based on anything verifiable, and ignored my request for an explanation. None of these replies included the "obvious" -for several of you- issue of the "under 499€". My cart had 433.19 € in it (once deducted VAT). I was not sure wether the "under 499 €" was BEFORE or AFTER VAT, since it wasn't specified anywhere. It would have taken ONE reply from customer support to clarify this. But they never did. Instead, they gave me four different ridiculous excuses, and then, dissapeared. I sincerely cannot understand why most people consider this an unreasonable claim.
- 4. I hope this never happens to any of you. Not a big deal. But It is very annoyng and frustrating.
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