Two updates keep failing to download

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johnghadimi
johnghadimi Member Posts: 12 Member
in Native Access
Screenshot 2025-04-26 at 6.39.43 PM.png

The updates for Retro Machines and Drum Lab fail every single time.. I have no issues with anything else. Everything else updates and downloads fine from Native Access. I'm on Mac OS 14.7.3 and have installed the Silicon version of Native Access. Also I don't use iCloud's Private Relay. It is always off. I also gave Full Disk Access to Native Access and NTKDaemon.. not sure what else to try here. Appreciate any help.

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  • Wouter De Muynck
    Wouter De Muynck Member Posts: 253 Pro

    I don't have an issue with Retro Machines, but Drum Lab won't update. I don't have iCloud Private relay enabled. Any suggestions? Thx!

  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod

    Hello guys, the best way to handle this istuation will be sending you the direct download links for the affected products. Therefore, can you please create a support ticket or open a chat support using thej link below:

    https://bit.ly/NI_support_NA

    So our team can help you further to solve that as soon as possible.

    I hope this helps☺️

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