Maschine+ Freeze at Starting Screen

The download is working here (on an iPad using Safari).

In case it is not working also for OP, here is the file I downloaded from there (zipped otherwise the forum would not accept it. Fun fact: the zip file is 652 bytes while the original file is only 82 bytes 😶):

Oh, ok. So maybe the file I downloaded is not working too

I've had this issue for more than a year. It would sometimes startup if I unplugged everything and let it sit for weeks. But at the start of this year, it just wouldn't start up fully, always getting stuck no matter what I did. I finally submitted a support ticket. After trying all the things that have been repeated on this forum, NI told me it was definitely a hardware problem. I was given instructions to go to their repair site, paid $80 to send it in for a diagnosis; the $80 gets applied to your repair. Sent my M+ via FedEx to the repair site in NJ on Monday. They got it Thursday. They emailed me Sunday with the diagnosis: they needed to replace the "Q7 Module" and a "pad foil". Total cost for my repair was $395.34. They shipped it on Wednesday, and I got it Friday. Everything seems to be working fine. It's nice to actually have a working M+ again. Looking back, I should have opened a support ticket earlier, especially since this turned out to be a hardware issue.

I suspect many people who are still have the "stuck on startup screen" problem most likely have a hardware issue like I did, and no .nut file or system update is ever going to repair it.

"That's exactly what it says on the back of the M+ interference with other gear."

To be fair, that statement is on all consumer electronics, mandated by the FCC. It's basically saying that the device should not cause any interference with other devices, and that it has to accept any interference from outside.

But when you talk about "voltage in the case you can feel", yeah you might have a serious issue there. I have never felt any kind of voltage from touching my M+ case. You really might have a grounding issue with your M+, and that could be kinda dangerous, not just for the device, but for yourself. The M+ power supply outputs 15 V, 2.66 A. That is not a nominal voltage/current. That can be dangerous. If you're having the stuck-on-startup issue still, I would suggest doing a support ticket, and also mention you feel electricity when you touch the case. That's clearly a hardware issue.

I thought they couldn't help me, too. But I contacted support, and they did the same thing (send me the .nut, etc). But when I tried everything they told me, and told them it still didn't work, they said "If all this didn't fix it, this not a software issue, it's a hardware issue. I will forward this to hardware support" And hardware support told me how to send it in to get fixed. In order to get to hardware support, you have to make sure you tell the software support that their solutions are not working.

I know many users have this issue, that's why I posted an update to tell people that for them, this may be a hardware issue, as it was in my case. I was hesitant to start a support ticket, because I was afraid they would just give me the .nut file, and be done with it. But the support really took a look at my problem, and realized it was a hardware issue.

As for the "feeling voltage" thing, please be careful, especially if you say other metal things you have also do this. I have a degree in physics, and work with electronics as my day job, and this "feeling voltage" thing can be harmless, but more likely, it's really dangerous. It only takes 0.1 amps to stop your heart; the M+ power supply outputs 2.66 amps. A current from there trying to reach ground through your body could kill you instantly.