Missing software

Irishfiddler03
Irishfiddler03 Member Posts: 6 Newcomer
edited March 14 in Tech Talks

I purchased Komplete 15 Standard on Black Friday last year 2024. I am just now downloading my purchases, long story, hospital stay, etc, etc.. There was a special to buy it early on Black Friday and it included iZotope Neutron 4 as a bonus. It’s not appearing in Native Access 2, even though I’m on macOS Monterey (12) with an Intel Mac, which should be compatible via Rosetta 2. My order number is: xxxxxxxx - My order reference: xxxxxxxx, purchased around late November 2024. Can you confirm if Neutron 4 was part of my bundle and add it to my account or instruct me how i can access it? Thanks -Kelly

Best Answers

  • mykejb
    mykejb Moderator Posts: 2,456 mod
    Answer ✓

    You'll need to contact support to resolve this, which you can do via this link - https://bit.ly/n1acc. You'll see a link at the bottom of the page to take you to the support chatbot once you've logged into your account.

  • Irishfiddler03
    Irishfiddler03 Member Posts: 6 Newcomer
    Answer ✓

    Thanks so much! -

Answers

  • mykejb
    mykejb Moderator Posts: 2,456 mod
    Answer ✓

    You'll need to contact support to resolve this, which you can do via this link - https://bit.ly/n1acc. You'll see a link at the bottom of the page to take you to the support chatbot once you've logged into your account.

  • Irishfiddler03
    Irishfiddler03 Member Posts: 6 Newcomer
    Answer ✓

    Thanks so much! -

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