Can't locate library because it isn't even installed

I recently purchased a Kontakt library called Fred Poirier - Afterglow. I added the serial via Native Access and downloaded the library. I'm not sure if it installed or if there was an error as I left my computer for a bit, but now it is stuck on "Locate". the problem is, I've looked for its location and can't find it anywhere. As far I can tell it was never actually downloaded on my computer.

Either way, Native Access gives no option to remove the library and try again… it's just stuck on locate and gives me an error no matter what folder I choose as the location. I don't know why there's no option to simply remove the library, especially since it shows no mbs downloaded…

can anyone help please? Thank you for reading.