need help, Logic can't load My KK plugin because not found

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  • Veronica
    Veronica Member Posts: 27 Member

    OK, THANK YOU

  • Veronica
    Veronica Member Posts: 27 Member

    @Kymeia sorry I had to get to work.

    So I deleted NTDeamon and Native Access, and redownloaded it, and installed….

    It still doesn't work.😔

    Then I took your advice and opened Activity Monitor and doubled click on NTKDaemon then I got a popup, but not asking me anything. see photo

    Image 1-3-25 at 9.28 PM.jpeg

    then I clicked on the small arrow on the upper right corner and I got this:

    Image 1-3-25 at 9.29 PM.jpeg

    I have no idea of what it all means.

    I also verified the Full disk Access:

    Image 1-3-25 at 9.32 PM.jpeg

    And my local network:

    Image 1-3-25 at 9.33 PM.jpeg

    I'm lost here. 😔

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,374 mod
    edited January 4

    OK you did it the wrong way round. Deleting and reinstalling was meant to come after stopping the process in activity monitor and restarting it (see my screenshot and notes on how to use that). Try that at least. It seems to me you need some support from NI support though to look in more detail at your problem

  • Veronica
    Veronica Member Posts: 27 Member

    @Kymeia no, I tried last night but no popup clike you mentioned did come up , then I deleted everything , rei-nstalled, and my issie didn't change . so I checked the Monitor Activity and unlike last night , I did get a popup, but not asking me to do anything.

    it's really exhausting

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,374 mod

    What was the popup message?

  • Veronica
    Veronica Member Posts: 27 Member
    Image 1-3-25 at 9.28 PM.jpeg

    it's the first photo i sent last night

  • Veronica
    Veronica Member Posts: 27 Member

    I was thinking about something, I use a VPN Nord, I need to check if it's launched automatic, but could it be the problem?

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,374 mod
    https://community.native-instruments.com/discussion/comment/201912#Comment_201912

    That's not a popup - it's a windows. The popup you need is like this:

    Allowing Bitdefender processes to find devices on local networks in macOS Sequoia

    Doing so allows ntkdaemon (or other services such as iLok) to interact with other devices on your local network. It seems to be essential for some NI services to work, I guess because they communicate with each other to ensure hardware is working, apps are authorised and uptodate etc

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,374 mod
    edited January 4

    I believe Nord VPN has some issues on Sequoia (and it is another thing that should be added to the local network - if not it could also lead to NI installs being blocked)

  • Veronica
    Veronica Member Posts: 27 Member
    edited January 6

    @Kymeia Hi, I couldn't fix my issue. I contacted NI support and created a ticket.

    do you know how long it takes for someone to get back to me?

    I have another question, I have to travel abroad and leave tomorrow night for 10 days, I wasn't planning on bringing my computer but I could (I don't wanna miss the opportunity to try what solution they'll give me), but I won't be able to bring any KK keyboard with me or any anyways.

    If I bring my computer , can I try to fix my issue without my keyboard plugged in or it won't work?

    thank you for your precious time you spent trying to help me, I really appreciated it.

  • Nikops
    Nikops Member Posts: 9 Newcomer
    https://community.native-instruments.com/discussion/comment/202180#Comment_202180

    Hey there,

    Sorry just found the conversation here.

    Have you found any solutions ? :/

  • Veronica
    Veronica Member Posts: 27 Member

    Nope, I got someone from NI who emailed me with some options.. and links.

    But one one link I've been asked to open Library then delete some files in KK but the files showed are not what I see in MY KK..

    The guy tells me that I'm not in the right Library ! And I explain him that I'm on sequoia and all the path to get to anywhere is all different.. I'm lost and stuck. I feel stupid and ignorant .

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