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    • No answer from Support

    Member Posts: 4 Newcomer
    in Maschine

    Can anyone tell my why support isn't responding to tickets? No answer for 1 week. 😕

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    • Member Posts: 2,370 Expert

      Because they're busy? 😁

      Why did you send a ticket? What's your issue? Give us some details.

    • Member Posts: 4 Newcomer

      I bought a used device and wanted to have the serial number checked. If the device is already registered, it should be deregistered.

    • Member Posts: 37 Helper

      A used device? That's probably why NI isn't responding to you.
      You're not a new customer because you didn't buy a new unit. 😉

    • Member Posts: 4 Newcomer

      I have been a Native Instruments customer for 10 years. I never had that problem. I got an answer after 2 days at the latest.

    • Member Posts: 37 Helper

      3 or 5 years ago Native Instruments was a very different company. 😉

    • Member Posts: 4 Newcomer
      Answer ✓

      I got the answer a minute ago. Thanks guys😉

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