No answer from Support

WMischanja
WMischanja Member Posts: 4 Newcomer

Can anyone tell my why support isn't responding to tickets? No answer for 1 week. 😕

Best Answer

  • WMischanja
    WMischanja Member Posts: 4 Newcomer
    Answer ✓

    I got the answer a minute ago. Thanks guys😉

Answers

  • PK The DJ
    PK The DJ Member Posts: 1,923 Expert

    Because they're busy? 😁

    Why did you send a ticket? What's your issue? Give us some details.

  • WMischanja
    WMischanja Member Posts: 4 Newcomer

    I bought a used device and wanted to have the serial number checked. If the device is already registered, it should be deregistered.

  • walerandei
    walerandei Member Posts: 22 Member

    A used device? That's probably why NI isn't responding to you.
    You're not a new customer because you didn't buy a new unit. 😉

  • WMischanja
    WMischanja Member Posts: 4 Newcomer

    I have been a Native Instruments customer for 10 years. I never had that problem. I got an answer after 2 days at the latest.

  • walerandei
    walerandei Member Posts: 22 Member

    3 or 5 years ago Native Instruments was a very different company. 😉

  • WMischanja
    WMischanja Member Posts: 4 Newcomer
    Answer ✓

    I got the answer a minute ago. Thanks guys😉

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