Kontakt 8 / mac silicon / Ventura : Crashes on launch during product scan

linwoodma
linwoodma Member Posts: 2 Newcomer
edited December 2 in Kontakt

Very disappointed in Native Instruments QA:

Process: Kontakt 8 [4500]
Path: /Applications/Native Instruments/*/Kontakt 8.app/Contents/MacOS/Kontakt 8
Identifier: com.native-instruments.Kontakt 8
Version: 8.1.0 (8.1.0 (R0), Copyright © 2024 Native Instruments GmbH)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 502

Date/Time: 2024-12-01 12:03:00.2319 -0600
OS Version: macOS 13.7.1 (22H221)

<snip>

Thread 5 Crashed:: ProductScan
0 libsystem_kernel.dylib 0x19b434704 __pthread_kill + 8
1 libsystem_pthread.dylib 0x19b46bc28 pthread_kill + 288
2 libsystem_c.dylib 0x19b379ae8 abort + 180
3 libc++abi.dylib 0x19b424b84 abort_message + 132
4 libc++abi.dylib 0x19b4143b4 demangling_terminate_handler() + 320
5 libobjc.A.dylib 0x19b0eae68 _objc_terminate() + 160
6 libc++abi.dylib 0x19b423f48 std::__terminate(void ()()) + 16
7 libc++abi.dylib 0x19b426d34 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception) + 36
8 libc++abi.dylib 0x19b426ce0 __cxa_throw + 140
9 Kontakt 8 0x106cb10c4 boost::filesystem::detail::create_directories(boost::filesystem::path const&, boost::system::error_code*) + 3144
10 Kontakt 8 0x10693289c

Anyone else see this?

It seems to call the Boost library (C/C++) to create a directory then fails miserably.

Yes, I have granted all the apps that I can find related to native instruments "full disk access": (kinda a ****** assumptions on their part about reasonable security access)
Yes, I have tried deleting all preferences, caches, etc, (that i could find) and reinstalling.

This is causing all sorts of other apps that integrate Kontakt 8 to fail as well (like komplete kontrol).

Also, the level of support from native-instruments (ability to actually contact someone) is also very disappointing.

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,997 mod

    Where are your libraries stored? On an external hard drive? What is the format of the drive?

    How do the products show in Native Access?

    Have you followed these steps? Kontakt Crashes

    Regarding support, please use this link: https://bit.ly/NI_support_kontakt

    Check this article if needed: https://bit.ly/NI_Support_How

  • linwoodma
    linwoodma Member Posts: 2 Newcomer

    Tried using Native instruments chat - worthless. just puts me into a loop suggesting everything that I've already tried.

    For those following along that may find these bits useful:

    Libraries are on an external mounted thunderbolt array: NVME/M.2, formatted APFS, with about 900GB free. One complaint, native access after it was updated wanted to install all new libraries onto my local HD, (previously i had gone to great lengths to move everything off of my hard drive because I have massive amounts of sample library material, Video and other large files. So, I was a bit disappointed in that change in behavior. Corrected it and relinked/relocated what I needed.)

    Was also tempted to nuke "all my kontakt" prefs and support dbs, but that may leave me dead in the water and I cannot afford to take that chance.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,997 mod
    https://community.native-instruments.com/discussion/comment/195157#Comment_195157

    If the chatbot fails to answer your questions you'll be directed to one of our chat agents. I don't see any request from you in our system. I would recommend to try again and insist a little bit. We're in the middle of a sales special so we have a lot of requests at the moment and it can mean a little more waiting. Sorry about that.

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