Download Failed

You didn't give us the exact error message , or OS version , but I gather Windows from your screenshot , and here is a link to the page Native Access Error Messages & Solutions
Otherwise if problem persists then please contact N.I. Native Access and Installation Support .

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in, then at next page again scroll down and then at the right side a small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't, that ought to bring you on to either chat with human or to open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please refer to the page : Howto get in touch with our Customer Care