"Unable To Login to Native Access" even with trying the workarounds in the article

Hello guys,

We are currently experiencing login issues because of the maintenance that is going on with the Native Instruments website and Native Access. Our engineers are actively addressing this problem. Thank you for your patience and understanding. We will notify you as soon as the issue is resolved.

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Mert_NI

Hello again guys,

It seems like our team has solved the issue in a very short time, so this issue has been resolved at the moment.

So, in case you are facing the issue, please restart your Native Access and everything should work smoothly☺️

JanoschSimon

hm mine doesn even open and reinstalling also nothing comes up? im on windows 11

Mert_NI

Hello JanoschSimon, have you tried the methods in this Knowledge Base Article below:

Native Access Error: "Unable to log in"

Please let me know about the results afterwards☺️

JanoschSimon

hey mert nothing is showing up :( i just tried on my mac 14.5 and there version 3.12.1 works no problem.

i deinstalled native access on my windows 11 pc and now i even cant install it. this versions seems to be very broken on windows :(

thx janosch

Mert_NI

Hey Janosch,

Interesting can you please send us a screenshot of which kind of error message that you are receiving while trying to re-install the Native Access.

JanoschSimon

thats the problem nothing shows up i start the installer in admin modus and then the progressbar comes up and a sec later nothing also nothing in the task manger. very very weird.

JanoschSimon

i just looked inside C:\Program Files\Native Instruments\Native Access and its there i thought that after the installation a success message comes? but still if i start Native Access.exe as normal user or admin nothing happens

Mert_NI

Hey Janosch, Can you please try to re-install the Native Access using this link:

https://www.native-instruments.com/en/specials/native-access-2/

And please let me know about the results afterwards☺️

JanoschSimon

sady the same :( no error nothing it is installed but to me it seems the installation process is not finished or does the installer not change something in the registry?

you have perhabs a link to an older version? the link you provided seems to have the exat same version as the one i i installed before the Native Access.exe is from 05.07.2024 14:54

thx :)

JanoschSimon

https://support.native-instruments.com/hc/en-us/articles/19993531851165-Native-Access-Does-Not-Start-after-Update-3-12-0-Windows

this does the trick :) now it starts but nothing is installed HAHAHHA 3.12.1 seems to be still buggy ;)

Mert_NI

https://community.native-instruments.com/discussion/comment/165164#Comment_165164

Hello again Janosch, that's good to hear that you could login to your account. According to the installation issue, can you please create a support ticket or open a chat support using this link https://bit.ly/NI_support_NA providing a screenshot of the installation error message so our team can help you with this case as soon as possible☺️

catnipTX666

Hi. I'm on a Macbook Pro M3 Max, Sonoma 14.5. I tried the workaround (deleting Native Access & the NTK folder in Library/Native Access, restarting, downloading Native Access, turning off VPN), but I still cannot log in.

What else can I do to fix this? I have purchased the upgrade from Traktor Pro 3 to 4 but cannot use it without Native Access.

Screenshot 2024-07-17 at 12.51.34 PM.png

1since

https://community.native-instruments.com/discussion/comment/165144#Comment_165144

same here but instead im on windows 10

Robert100

Same here on win 10

same goes for another major european company

Rabdaddy

July 23. Same here. So apparently, it's not fixed as claimed. Please confirm. Thanks

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