Several VST opens with a black screen!!

bosone
bosone Member Posts: 38 Member
edited October 22 in Komplete General

Don't really know when it happened,

A couple of months ago everything was fine with all my stuff

Yesterday I opened raum, guitar rig 6, flair, choral and many others and they have just a blank screen

I have reinstalled through native access (last version) but it was useless

My DirectX drivers are updated, version 11.2

And nothing hardware changed in my pc

Maybe some windows 10 update??

I have complete ultimate 14 collector edition

Any hint???

Best Answers

  • Sunborn
    Sunborn NKS User Library Mod Posts: 2,777 mod
    edited June 14 Answer ✓

    Perhaps it has to do with some specific cards only, or most probably with some specific graphic card settings, such as Vertical Sync (please make sure it is disabled unless if the major purpose of your computer is to play games!), Anisotropic filtering or something else.

    But i will say it again: Desktop computer 8 years old, with generic graphic card (same old, an AMD Radeon HD 6450) and DirectX 11 can run every Native Instruments application (including Kontakt) with no problem at all!

    _______________________________________

    Also: Kontakt 7 system requirements

    Windows 10 or 11 (latest Service Pack), Intel Core i5 or equivalent CPU, 2 GB RAM.
    Graphics hardware support for OpenGL 2.1 or higher and Direct 3D 11.1 (Feature Level 11_0) or higher.

    …according to your screenshot few comments above, you are good to go! So, maybe OpenGL is your problem?

  • bosone
    bosone Member Posts: 38 Member
    Answer ✓

    yes, kontakt 7 works but the great news it that i solved!

    as suggested in another post, i set

    QSG_RHI=1

    QSG_RHI_BACKEND=opengl

    as system variables in the "advanced system settings"

    image.png

    i feel that it was this trick…

    i also downgraded guitar rig and raum to the previous versions, but now i can open all the other plugins that were not working. I will upgrade again and see what's happening…

«1

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,858 mod

    Hey there, I think I've replied to a lot of your posts this morning about the same issue, can you post a screenshot of this, also showing the feature level?

    image.png

  • bosone
    bosone Member Posts: 38 Member
    edited June 13

    right now I'm not at the music PC but i remember it shows 11.2

    Nevertheless what should it say and how should I update if the version doesn't match?

  • CraigM
    CraigM Member Posts: 15 Member
    edited June 13

    I had the same problem for months.

    My DX12 only has feature levels 10_1 (display is HD3000), so I pretty much gave up on using Kontakt 7 cos it was a black screen. I downgraded my libraries to version 1.0 & used Kontakt 6.8.0.

    THEN, by chance I updated Kontakt 7 to version 7.10.4 & voila!!! It works now, no more black screen & is using the libraries (updated to 2.0 versions) perfectly - in Standalone, & Maschine). In Komplete Kontrol I still get an incompatible error, but it's ok for me now cos I primarily use it through Maschine, sometimes in Kontakt Standalone

    Not sure how I got it working with my DX12 feature levels 10_1 but my steps in order are:

    • Tried in version previous to Kontakt 7.10.4 (didn't work)
    • Downgraded my libraries to version 1.0, compatible with Kontakt player 6.8.0 (worked in Kontakt 6.8.0)
    • Updated Kontakt 7 player to version 7.10.4
    • Updated libraries to 2.0 versions requiring Kontakt 7.6 or higher (all works besides in Komplete Kontrol)

    Only Serato Sample does not work for me in Maschine (GUI Error), but funnily it works if I load it in Serato Studio.

    Here are my specs in case some1 wants to comb thru it & identify why & how it's working with my HD3000 Display which is limited to DX12 feature levels 10_1, while DX12 feature levels 11_1 are required for Kontakt 7 player to work.

    My laptop specs:

    System Information

      Time of this report: 6/13/2024, 12:59:34
    
         Machine name: CM
    
           Machine Id: {67622E22-72CA-45BE-BD6C-B4431E1E9AB0}
    
     Operating System: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
    
             Language: English (Regional Setting: English)
    
  System Manufacturer: TOSHIBA
    
         System Model: SATELLITE C660
    
                 BIOS: BIOS Date: 10/04/11 13:42:22 Ver: AMI APTIO 1.40 (type: BIOS)
    
            Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
    
               Memory: 8192MB RAM
    
  Available OS Memory: 8100MB RAM
    
            Page File: 7022MB used, 18228MB available
    
          Windows Dir: C:\WINDOWS
    
      DirectX Version: DirectX 12
    
  DX Setup Parameters: Not found
    
     User DPI Setting: 96 DPI (100 percent)
    
   System DPI Setting: 96 DPI (100 percent)
    
      DWM DPI Scaling: Disabled
    
             Miracast: Not Available

    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: 1.0.8
    DxDiag Version: 10.00.19041.4355 64bit Unicode

    Display Devices

           Card name: Intel(R) HD Graphics 3000
    
    Manufacturer: Intel Corporation
    
       Chip type: Intel(R) HD Graphics Family
    
        DAC type: Internal
    
     Device Type: Full Device (POST)
    
      Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_FC901179&REV_09
    
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 1664 MB
    Dedicated Memory: 32 MB
    Shared Memory: 1632 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.620117,0.355469), Green(0.299805,0.580078), Blue(0.150391,0.089844), White Point(0.313477,0.329102)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC5541
    Native Mode: 1366 x 768(p) (59.998Hz)
    Output Type: Internal
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll
    Driver File Version: 9.17.0010.4459 (English)
    Driver Version: 9.17.10.4459
    DDI Version: 11.1
    Feature Levels: 10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 1.2
    Hardware Scheduling: Supported:False Enabled:False
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Detachable GPU: No
    Hybrid Graphics GPU: Not Applicable
    Power P-states: Not Applicable
    Virtualization: Not Supported
    Block List: DISABLE_HWSCH
    Catalog Attributes: N/A
    Driver Attributes: Final Retail
    Driver Date/Size: 05/19/2016 2:00:00 AM, 12935296 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B78E66-4256-11CF-A263-9ADCB7C2C435}
    Vendor ID: 0x8086
    Device ID: 0x0116
    SubSys ID: 0xFC901179
    Revision ID: 0x0009
    Driver Strong Name: oem1.inf:5f63e534c4a6341c:iSNBM0:9.17.10.4459:pci\ven_8086&dev_0116
    Rank Of Driver: 00D12001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT {604F8E68-4951-4C54-88FE-ABD25C15B3D6} DXVA2_ModeH264_VLD_NoFGT {97688186-56A8-4094-B543-FC9DAAA49F4B} {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27} {FFC79924-5EAF-4666-A736-06190F281443} {49761BEC-4B63-4349-A5FF-87FFDF088466}Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 1
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported

  • bosone
    bosone Member Posts: 38 Member

    but if things worked 2 months ago, why does they not work now? i did not remember having upgraded lots of NI stuff in the last months…

  • CraigM
    CraigM Member Posts: 15 Member

    Have no idea. Mine wasn't working months ago & now it does. It shouldn't due to my limit on DX12 feature levels, but it does now. Hence me posting my specs so some1 can figure it out & share with the forum.

  • bosone
    bosone Member Posts: 38 Member

    FInally…

    image.png

    funciontality 11.0

    how can i solve it!?! :-/

  • Sunborn
    Sunborn NKS User Library Mod Posts: 2,777 mod
    edited June 13
    https://community.native-instruments.com/discussion/comment/159594#Comment_159594

    Simply, download and install Direct3D 12 from Microsoft…

    Note: Link above, is a direct download, English version. If you need the page to choose a different language or operating system, here it is:

    https://www.microsoft.com/en-us/download/details.aspx?id=35

    However, be advised that your AMD Radeon R5 200 Series, might not be compatible with DirectX 12, (i had that card 8 years ago) otherwise your system would probably updated it through Windows Update!

    _______________________________________________

    Edit: However, i can confirm that Kontakt 7 works fine with DirectX 11, on Windows 10

  • bosone
    bosone Member Posts: 38 Member

    ok, installed it but nothing changed.

    now… which basic graphic card should I purchase to continue using NI products??? i have no other needs that running music software and office stuff.

    very weird that I must change a video card to use music software…

  • chk071
    chk071 Member Posts: 526 Pro

    @bosone Which DAW are you using?

    Does the problem disappear when you use a different DAW? Also try the free ones, like VSTHost and Savihost.

  • bosone
    bosone Member Posts: 38 Member
    edited June 13

    It happens with cakewalk sonar and maschine

    I have no other daws...

    Will try...

  • chk071
    chk071 Member Posts: 526 Pro
    edited June 13

    If you tried with two different DAWs, then I'm pretty sure that it's a general issue. @Sunborn is probably right, and you need a graphics card with support for DirectX 12.

    As far as I can see, the card you're using is pretty long in the tooth by now. Tech gets obsolete very quick these days… not just in the Mac OS camp.

  • PoorFellow
    PoorFellow Moderator Posts: 4,192 mod
    https://community.native-instruments.com/discussion/comment/159609#Comment_159609

    which basic graphic card should I purchase to continue using NI products???

    If the problem is the graphics card and you need another then I made some suggestions over here. Some months old now so I don't know how fitting it is now.

  • bosone
    bosone Member Posts: 38 Member

    Thanks again!

    i would look for a fanless card, the one mentioned seems to be higher profile… if it even exists a fanless DX12 card… :)

  • Sunborn
    Sunborn NKS User Library Mod Posts: 2,777 mod
    edited June 14 Answer ✓

    Perhaps it has to do with some specific cards only, or most probably with some specific graphic card settings, such as Vertical Sync (please make sure it is disabled unless if the major purpose of your computer is to play games!), Anisotropic filtering or something else.

    But i will say it again: Desktop computer 8 years old, with generic graphic card (same old, an AMD Radeon HD 6450) and DirectX 11 can run every Native Instruments application (including Kontakt) with no problem at all!

    _______________________________________

    Also: Kontakt 7 system requirements

    Windows 10 or 11 (latest Service Pack), Intel Core i5 or equivalent CPU, 2 GB RAM.
    Graphics hardware support for OpenGL 2.1 or higher and Direct 3D 11.1 (Feature Level 11_0) or higher.

    …according to your screenshot few comments above, you are good to go! So, maybe OpenGL is your problem?

  • bosone
    bosone Member Posts: 38 Member

    thanks!
    where can i look for that settings?

    and what about openGL!? what should I do?

    my PC is really new, just the graphic card may be old, but it was purchased in 2020 (sapphire radeon r5 230 2GB)

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