Several VST opens with a black screen!!

bosone · 2024-06-13T07:47:07+00:00

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bosone

Don't really know when it happened,

A couple of months ago everything was fine with all my stuff

Yesterday I opened raum, guitar rig 6, flair, choral and many others and they have just a blank screen

I have reinstalled through native access (last version) but it was useless

My DirectX drivers are updated, version 11.2

And nothing hardware changed in my pc

Maybe some windows 10 update??

I have complete ultimate 14 collector edition

Any hint???

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Accepted answers

Sunborn

Perhaps it has to do with some specific cards only, or most probably with some specific graphic card settings, such as Vertical Sync (please make sure it is disabled unless if the major purpose of your computer is to play games!), Anisotropic filtering or something else.

But i will say it again: Desktop computer 8 years old, with generic graphic card (same old, an AMD Radeon HD 6450) and DirectX 11 can run every Native Instruments application (including Kontakt) with no problem at all!

_______________________________________

Also: Kontakt 7 system requirements

Windows 10 or 11 (latest Service Pack), Intel Core i5 or equivalent CPU, 2 GB RAM.
Graphics hardware support for OpenGL 2.1 or higher and Direct 3D 11.1 (Feature Level 11_0) or higher.

…according to your screenshot few comments above, you are good to go! So, maybe OpenGL is your problem?

bosone

yes, kontakt 7 works but the great news it that i solved!

as suggested in another post, i set

QSG_RHI=1

QSG_RHI_BACKEND=opengl

as system variables in the "advanced system settings"

i feel that it was this trick…

i also downgraded guitar rig and raum to the previous versions, but now i can open all the other plugins that were not working. I will upgrade again and see what's happening…

All comments

Jeremy_NI

Hey there, I think I've replied to a lot of your posts this morning about the same issue, can you post a screenshot of this, also showing the feature level?

bosone

right now I'm not at the music PC but i remember it shows 11.2

Nevertheless what should it say and how should I update if the version doesn't match?

CraigM

I had the same problem for months.

My DX12 only has feature levels 10_1 (display is HD3000), so I pretty much gave up on using Kontakt 7 cos it was a black screen. I downgraded my libraries to version 1.0 & used Kontakt 6.8.0.

THEN, by chance I updated Kontakt 7 to version 7.10.4 & voila!!! It works now, no more black screen & is using the libraries (updated to 2.0 versions) perfectly - in Standalone, & Maschine). In Komplete Kontrol I still get an incompatible error, but it's ok for me now cos I primarily use it through Maschine, sometimes in Kontakt Standalone

Not sure how I got it working with my DX12 feature levels 10_1 but my steps in order are:

Tried in version previous to Kontakt 7.10.4 (didn't work)
Downgraded my libraries to version 1.0, compatible with Kontakt player 6.8.0 (worked in Kontakt 6.8.0)
Updated Kontakt 7 player to version 7.10.4
Updated libraries to 2.0 versions requiring Kontakt 7.6 or higher (all works besides in Komplete Kontrol)

Only Serato Sample does not work for me in Maschine (GUI Error), but funnily it works if I load it in Serato Studio.

Here are my specs in case some1 wants to comb thru it & identify why & how it's working with my HD3000 Display which is limited to DX12 feature levels 10_1, while DX12 feature levels 11_1 are required for Kontakt 7 player to work.

My laptop specs:

System Information

  Time of this report: 6/13/2024, 12:59:34

         Machine name: CM

           Machine Id: {67622E22-72CA-45BE-BD6C-B4431E1E9AB0}

     Operating System: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)

             Language: English (Regional Setting: English)

  System Manufacturer: TOSHIBA

         System Model: SATELLITE C660

                 BIOS: BIOS Date: 10/04/11 13:42:22 Ver: AMI APTIO 1.40 (type: BIOS)

            Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz

               Memory: 8192MB RAM

  Available OS Memory: 8100MB RAM

            Page File: 7022MB used, 18228MB available

          Windows Dir: C:\WINDOWS

      DirectX Version: DirectX 12

  DX Setup Parameters: Not found

     User DPI Setting: 96 DPI (100 percent)

   System DPI Setting: 96 DPI (100 percent)

      DWM DPI Scaling: Disabled

             Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.4355 64bit Unicode

Display Devices

       Card name: Intel(R) HD Graphics 3000

    Manufacturer: Intel Corporation

       Chip type: Intel(R) HD Graphics Family

        DAC type: Internal

     Device Type: Full Device (POST)

      Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_FC901179&REV_09

   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1664 MB
Dedicated Memory: 32 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.620117,0.355469), Green(0.299805,0.580078), Blue(0.150391,0.089844), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5541
Native Mode: 1366 x 768(p) (59.998Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll
Driver File Version: 9.17.0010.4459 (English)
Driver Version: 9.17.10.4459
DDI Version: 11.1
Feature Levels: 10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.2
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Virtualization: Not Supported
Block List: DISABLE_HWSCH
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 05/19/2016 2:00:00 AM, 12935296 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-4256-11CF-A263-9ADCB7C2C435}
Vendor ID: 0x8086
Device ID: 0x0116
SubSys ID: 0xFC901179
Revision ID: 0x0009
Driver Strong Name: oem1.inf:5f63e534c4a6341c:iSNBM0:9.17.10.4459:pci\ven_8086&dev_0116
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT {604F8E68-4951-4C54-88FE-ABD25C15B3D6} DXVA2_ModeH264_VLD_NoFGT {97688186-56A8-4094-B543-FC9DAAA49F4B} {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27} {FFC79924-5EAF-4666-A736-06190F281443} {49761BEC-4B63-4349-A5FF-87FFDF088466}Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

bosone

but if things worked 2 months ago, why does they not work now? i did not remember having upgraded lots of NI stuff in the last months…

CraigM

Have no idea. Mine wasn't working months ago & now it does. It shouldn't due to my limit on DX12 feature levels, but it does now. Hence me posting my specs so some1 can figure it out & share with the forum.

bosone

FInally…

funciontality 11.0

how can i solve it!?! :-/

Sunborn

https://community.native-instruments.com/discussion/comment/159594#Comment_159594

Simply, download and install Direct3D 12 from Microsoft…

Note: Link above, is a direct download, English version. If you need the page to choose a different language or operating system, here it is:

https://www.microsoft.com/en-us/download/details.aspx?id=35

However, be advised that your AMD Radeon R5 200 Series, might not be compatible with DirectX 12, (i had that card 8 years ago) otherwise your system would probably updated it through Windows Update!

_______________________________________________

Edit: However, i can confirm that Kontakt 7 works fine with DirectX 11, on Windows 10

bosone

ok, installed it but nothing changed.

now… which basic graphic card should I purchase to continue using NI products??? i have no other needs that running music software and office stuff.

very weird that I must change a video card to use music software…

chk071

@bosone Which DAW are you using?

Does the problem disappear when you use a different DAW? Also try the free ones, like VSTHost and Savihost.

bosone

It happens with cakewalk sonar and maschine

I have no other daws...

Will try...

chk071

If you tried with two different DAWs, then I'm pretty sure that it's a general issue. @Sunborn is probably right, and you need a graphics card with support for DirectX 12.

As far as I can see, the card you're using is pretty long in the tooth by now. Tech gets obsolete very quick these days… not just in the Mac OS camp.

PoorFellow

https://community.native-instruments.com/discussion/comment/159609#Comment_159609

which basic graphic card should I purchase to continue using NI products???

If the problem is the graphics card and you need another then I made some suggestions over here. Some months old now so I don't know how fitting it is now.

bosone

Thanks again!

i would look for a fanless card, the one mentioned seems to be higher profile… if it even exists a fanless DX12 card… :)

Sunborn

_______________________________________

Also: Kontakt 7 system requirements

Windows 10 or 11 (latest Service Pack), Intel Core i5 or equivalent CPU, 2 GB RAM.
Graphics hardware support for OpenGL 2.1 or higher and Direct 3D 11.1 (Feature Level 11_0) or higher.

…according to your screenshot few comments above, you are good to go! So, maybe OpenGL is your problem?

bosone

thanks!
where can i look for that settings?

and what about openGL!? what should I do?

my PC is really new, just the graphic card may be old, but it was purchased in 2020 (sapphire radeon r5 230 2GB)

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