Problems with Native Access after updating on version 3.10.1

Philharmony312 · April 18

Hello,

Since yesterday I have the following problem:

I have updated to the latest version of Native Access 3.10.1.

Since then, a number of my products that I bought and activated some time ago have been displayed as demos. Especially the KOMPLETE 13 libraries as . KONTAKT 6 and KONTAKT 7 are no longer displayed to me.

When I open KONTAKT 6 in Logic, the "buy, demo, activate" window comes up. But that doesn't help me because KONTAKT 6 doesn't appear in NativeAccess.

Does anyone else have the same problem and can please help me? Since many libraries only run with KONTAKT 6 or 7, I need help please.

My System: macOS Monterey

iMac Pro (2017) // 3,2 GHz 8-Core Intel Xeon

Thanks and regards

Philipp

PoorFellow · April 18

https://community.native-instruments.com/discussion/28975/problems-with-native-access-after-updating-on-version-3-10-1

Try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending product XML) then restart computer and log in again to see if that helps.

Else contact N.I. Native Access and Installation Support

Please read to my Support page functionality changes post here !

Philharmony312 · April 18

@PoorFellow Thank you so much!!! It's solved! THX THX THX

I Had to delete the "Native Instruments" Folder in "MacintoshHD" --> "User" --> "Shared"

Philharmony312 · April 18

Even updating to the just released version 3.10.2 didn't solve the problem

PoorFellow · April 18

https://community.native-instruments.com/discussion/28975/problems-with-native-access-after-updating-on-version-3-10-1

Try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending product XML) then restart computer and log in again to see if that helps.

Else contact N.I. Native Access and Installation Support

Please read to my Support page functionality changes post here !