GR7 order help, I need help, I don't know who to turn to

Jozef Zavodny
Jozef Zavodny Member Posts: 3 Newcomer
edited October 2024 in Guitar Rig & FX

Q: Translation inserted by Moderator (translation by DeepL)

How do you do?

Please help me. I seem to have bought the wrong version of Guitar Rig 7 pro. Only the demo version appeared in my Native Aces. Is it possible to get the full version and pay the extra price? I own several Guitar Rig 2,3,4,5.6 programs, but unfortunately I must have chosen the wrong update.

Unfortunately, I have been trying to call Inen since Monday, but in vain on the phone number you gave me: Number<DELETED by Moderator>

I also wrote two e-mails on Monday, February 26, 2024, but received no reply from you.

Yours sincerely, J. Zavodny

This is your order confirmation with the most important information about your order. The attached document contains the full details.

Your order number is: <DELETED by Moderator>

Your order number: <DELETED by Moderator>

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Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod
    Answer ✓

    @Jozef Zavodny You need to contact my colleagues throught this typeform here: bit.ly/NI_support_PA The email you used to contact support is not a valid one, you should have been notified of that.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod
    Answer ✓

    @Jozef Zavodny You just submitted the request today at 12:24, my colleagues will get back to you as soon as possible. No need to cretae other requests.

  • Jozef Zavodny
    Jozef Zavodny Member Posts: 3 Newcomer
    Answer ✓

    thank you very much everyone. despite the communication problem, everything went OK

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 6,016 mod

    Jeremy_NI has been called to take a look !

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod
    Answer ✓

    @Jozef Zavodny You need to contact my colleagues throught this typeform here: bit.ly/NI_support_PA The email you used to contact support is not a valid one, you should have been notified of that.

  • Jozef Zavodny
    Jozef Zavodny Member Posts: 3 Newcomer

    Thank you for answer. I have already written on all the links. No one answered.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod
    Answer ✓

    @Jozef Zavodny You just submitted the request today at 12:24, my colleagues will get back to you as soon as possible. No need to cretae other requests.

  • Jozef Zavodny
    Jozef Zavodny Member Posts: 3 Newcomer
    Answer ✓

    thank you very much everyone. despite the communication problem, everything went OK

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