How long does it take NI to respond to a Support Request

DJWallOfSound
DJWallOfSound Member Posts: 4 Newcomer
edited October 2024 in Traktor Software & Hardware
I submitted a support request on Saturday (3 days ago) and I have not received any reply at all. Not even an automated reply.
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Answers

  • Heisenberg
    Heisenberg Member Posts: 397 Pro

    Then NI must have only received the message today, or do you really think that someone will be in support on Sunday?

    So just wait another day or two.

  • DJWallOfSound
    DJWallOfSound Member Posts: 4 Newcomer
    It would not be unreasonable for an international company to have support staff available 7 days a week.
  • DJWallOfSound
    DJWallOfSound Member Posts: 4 Newcomer
    The point is moot as they contacted me soon after posting my question.
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