kontakt 7 preset browser is empty?

Michael Terry
Michael Terry Member Posts: 114 Member
edited October 2024 in Kontakt
Screen Shot 2022-12-19 at 11.35.34 AM.png

once again, for no reason my browser is empty... when I click on a library up until today the right side was filled with presets... no more.

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,200 mod
    Answer ✓

    @Michael Terry Do Kontakt and your DAW have Full Disk Access? How to Enable Full Disk Access on macOS

    You could try closing Kontakt 7 and deleting this folder:

    Macintosh HD/Users/Username/Library/Application Support/Native Instruments/Kontakt 7

    Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. You'll now find the Library entry in the menu:

    User_Library3_2.gif

    Open Kontakt 7 in standalone, it should rebuild the new browser's database.

Answers

  • Michael Terry
    Michael Terry Member Posts: 114 Member

    I have tried quite a few things to fix this. I am running my macstudio ultra M1 in native mode. I opened Kontakt 7 in rosetta mode, no changes.... preset browser is still empty. Followed some instructions on the website about resetting the database... did that, no changes. Kontakt 7 browser behaves just fine on my 2019 MacBook Pro. If anyone has any ideas pls let me know.... the big reason I upgraded to 7 was for the browser and it did work fine for a few months up til today.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,200 mod
    Answer ✓

    @Michael Terry Do Kontakt and your DAW have Full Disk Access? How to Enable Full Disk Access on macOS

    You could try closing Kontakt 7 and deleting this folder:

    Macintosh HD/Users/Username/Library/Application Support/Native Instruments/Kontakt 7

    Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. You'll now find the Library entry in the menu:

    User_Library3_2.gif

    Open Kontakt 7 in standalone, it should rebuild the new browser's database.

  • jef
    jef Member Posts: 23 Member

    Hi everyone, I'm having exactly the same issue, tried reinstalling, all of the fixes listed above, latest OS MacBook Pro (2022). I can still load Kontakt patches via the old method, but the new browser is empty save 2 random patches. Started when all my patches disappeared from Battery (standalone). Tried reinstalling that, deleting via the help article (deleting a ton of files) and resintalling. Still nothing. Hours lost, any other tips??

    Screenshot 2024-07-05 at 10.52.48 AM.png

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,200 mod

    @jef If these steps didn't help: Kontakt Crashes please get in touch with our support: https://bit.ly/NI_support_kontakt

  • jef
    jef Member Posts: 23 Member

    Leaving this for future people with the same problem, the steps above didn't help so I'll try to remember to post back once I get the fix sorted with support!

  • jef
    jef Member Posts: 23 Member
    edited July 2024

    Just for future reference: Deleting the Komplete.db3 file and the favourites.db3 file worked for me. (No more favourites but that's better than the alternative!) check step 3 here https://support.native-instruments.com/hc/en-us/articles/210277145-My-Maschine-2-Browser-is-Empty-or-Incomplete

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