Bought an expansion I already own

Jhn

Busy busy busy .. so in a hurry i purchased a expansion i already own (i know)

I used the holiday gift code and payed 4euro for a product i already own.

I dont care about the 4 euro it is a christmas bonus for NI ;)

But i would like to have a new code so i can buy a product i dont already own

Nico_NI

Hey @Jhn, sorry to hear that!

Best would be to check directly with our order support. I'm sure they'll try to fix this!

Master1988

Hello I bought 9 expansion products for 99 euros I accidentally chose one of the products I already had Expansion - Backyard Jams what can I do to read another product please help

PK The DJ

Contact support and they will help you.

I did the same thing during the last 9 for 99 sale, but they resolved it.

PoorFellow

https://community.native-instruments.com/discussion/comment/142858#Comment_142858

What PK The DJ wrote : N.I. Purchase and Account Support

Master1988

Hello, can you give me a link or how to do it? I looked in the support but I didn't solve the problem. Regards

PoorFellow

Link : N.I. Purchase and Account Support

Select ! (e.g.) (might not be completely correct but ought to get you there)

Purchase support

Other

Purchase and web shop

Product related question

NO

Description : Bought wrong Expansion as part of 9 for 99

Would you like a return : NO (since you do not want to return all and can not return just one)

Then when you get ticket confirmation then update your ticket by politely telling support what expansion is wrong and which one that you want instead !

The above is a best effort on my part and I can not make any warranties with respect to the outcome !