Bought an expansion I already own

Jhn
Jhn Member Posts: 2 Member
edited October 2024 in Komplete General

Busy busy busy .. so in a hurry i purchased a expansion i already own (i know)

I used the holiday gift code and payed 4euro for a product i already own.

I dont care about the 4 euro it is a christmas bonus for NI ;)

But i would like to have a new code so i can buy a product i dont already own

Tagged:

Comments

  • Nico_NI
    Nico_NI Administrator Posts: 1,124 admin

    Hey @Jhn, sorry to hear that!

    Best would be to check directly with our order support. I'm sure they'll try to fix this!

  • Master1988
    Master1988 Member Posts: 2 Newcomer

    Hello I bought 9 expansion products for 99 euros I accidentally chose one of the products I already had Expansion - Backyard Jams what can I do to read another product please help

  • PK The DJ
    PK The DJ Member Posts: 1,963 Expert

    Contact support and they will help you.

    I did the same thing during the last 9 for 99 sale, but they resolved it.

  • PoorFellow
    PoorFellow Moderator Posts: 4,985 mod
    https://community.native-instruments.com/discussion/comment/142858#Comment_142858

    What PK The DJ wrote : N.I. Purchase and Account Support

  • Master1988
    Master1988 Member Posts: 2 Newcomer

    Hello, can you give me a link or how to do it? I looked in the support but I didn't solve the problem. Regards

  • PoorFellow
    PoorFellow Moderator Posts: 4,985 mod

    Link : N.I. Purchase and Account Support

    Select ! (e.g.) (might not be completely correct but ought to get you there)

    Purchase support

    Other

    Purchase and web shop

    Product related question

    NO

    Description : Bought wrong Expansion as part of 9 for 99

    Would you like a return : NO (since you do not want to return all and can not return just one)


    Then when you get ticket confirmation then update your ticket by politely telling support what expansion is wrong and which one that you want instead !


    The above is a best effort on my part and I can not make any warranties with respect to the outcome !

This discussion has been closed.
Back To Top

Categories