Why Is My Native Access 3.0.1 Stuck On Loading Products?

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod

    @phlute I see that you contacted our support and now the issu was resolved.

  • wtptrs
    wtptrs Member Posts: 1 Newcomer

    @Jeremy_NI I'm having the same issue since upgrading to 3.2.0 (MacOS Ventura, M2). Any global fix or should I contact support?

  • alphabrackets
    alphabrackets Member Posts: 3 Newcomer

    Same issue. Has this been fixed? I am contacting support.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod

    @wtptrs @alphabrackets This seems to fix it for some users:

    This issue is usually caused by one of the following products interfering with Native Access' connection to our servers:

     VPN / Proxy

     Network Security software / harsh settings

     Antivirus software

    Please restart your computer and temporarily disable any such software. You should then be able to login without issue.

     

  • Brad_G
    Brad_G Member Posts: 1 Newcomer

    I found an issue that when corrected resolved Native Access stuck on the "Loading Products" loop, Jun 2023

    So, the latest versions of Native Access cannot report basic errors and attempts to load everything before the application is open and as a result gets stuck in a loop when something is wrong. Their old versions loads the application and then reports errors properly so you know what to fix.

    Following " @rohancraw : How to Downgrade Native Access 2 to Native Access 1.  Native Access worked, then informed me I cannot download the rest of the products (Ultimate Collection 14) as there was not enough hard drive space. Well, there was enough space, but the NI "Downloads" folder and the "Documents" folder were on the same hard drive doubling data. I changed the Download folder to another drive and it all works.

    Stick around, maybe it'll all go to ***** again in the few days.

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