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NA 2 suddenly broke 20 min ago

aidenstunes Member Posts: 101 Tri

November 2022 edited November 2022 in Native Access

I am a Windows 11 22h2 user.

NA 2 has stopped functioning about 20 minutes ago. The loading screen is stuck on installing dependencies or activating products.

I haven't finished updating Sequis and Straylight, that strangely enough got an update after more than a year (?). Anyways, the Issues started while doing so. The app is completely broken.

NI dev team,

what else could go wrong with your products in a single day?

1

Best Answer

Jeremy_NI Customer Care Posts: 4,453 mod

November 2022 Answer ✓

Hey all, there was an issue on our side, you can read all about it here: A note about Native Access downtime (21.11.2022)
I'll close this post for now, feel free to comment there if you need to.

0

Answers

Reefius Member Posts: 122 Tri

November 2022

NA2 is the worst piece of junk NI ever created. They should rename it to No Access.
Bring back NA1 which worked properly (and FAST).

1
Keith Cocker Member Posts: 38 Sine

November 2022

Having had no problems with NA2 since it was released I now have a similar issue. Mine was stuck for ages on "activating products" and when it finally opened none of my NI instruments etc are present. The only things showing are my third party libraries. This is very unsatisfactory

I hope this is fixed asap.

2
aidenstunes Member Posts: 101 Tri

November 2022

https://community.native-instruments.com/discussion/comment/41047#Comment_41047

Could somehow reach the main page of the app eventually, and same here, can't see any of my products. Thanks for sharing it though!

1
Keith Cocker Member Posts: 38 Sine

November 2022

Now seems to be stuck on updating a small number of NI products non
Screenshot 2022-11-21 at 21.51.04.png

e of which appear in the main screen.

1
aidenstunes Member Posts: 101 Tri

November 2022

https://community.native-instruments.com/discussion/comment/41053#Comment_41053

If there's a bug, know that NI might be around.

0
Keith Cocker Member Posts: 38 Sine

November 2022

And this is what I get if I try to open the older version of NA. This is all in the last hour or so. Is there a problem with NI servers?
Screenshot 2022-11-21 at 21.57.09.png

0
mrtask Member Posts: 4 Sine

November 2022

https://community.native-instruments.com/discussion/comment/41047#Comment_41047

https://community.native-instruments.com/discussion/comment/41048#Comment_41048

Try this:
https://community.native-instruments.com/discussion/comment/23762/#Comment_23762

2
aidenstunes Member Posts: 101 Tri

November 2022

https://community.native-instruments.com/discussion/comment/41058#Comment_41058

Thanks for trying man! But actually it's not a problem with discontinued products, seems like a server-side issue.

1
Keith Cocker Member Posts: 38 Sine

November 2022

https://community.native-instruments.com/discussion/comment/41061#Comment_41061

I think you are right. I get varying results with each load of NA2. Perhaps tomorrow it will work ok!!! Time for bed!!

1
Jeremy_NI Customer Care Posts: 4,453 mod

November 2022 Answer ✓

Hey all, there was an issue on our side, you can read all about it here: A note about Native Access downtime (21.11.2022)
I'll close this post for now, feel free to comment there if you need to.

0

This discussion has been closed.

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