Playbox Installation Failed

cgarden76

I have just purchased Playbox and am trying to install it through Native Access onto my Mac and everytime I try, I get an error message saying 'Installation Failed'. It has clearly downloaded the Playbox.iso file and the Playbox.iso.aria2 file, but when it gets to the stage of actually installing it stops and says 'Installation Failed'. I have downloaded Kontakt 7 and have opened this before the installation, but still, nothing.

Please help...

Kaiwan_NI

Hi, I see that you've got a direct download link from our support team already. Hope that helps!

HEN65

Sorry, I've the same problem with playbox: I'm not able to install with native acess center.

Tom Martini

Hallo, ich habe das selbe Problem mit Lore und Playbox. Fehlermeldung: "Update failed: Could not uninstall previous version of...". es handelt sich aber um die Erstinstallation.

Bitte helfen sie mir.

Monochrome

@Tom Martini Use the self-help wizard on the below page:

• https://support.native-instruments.com/hc/en-us/categories/360000053677-Download-Installation

Just click "No" on everything and you will be able to file a support ticket at the end.