Kontakt 7 - Graphics missing

SaintRik

@WhoFlipped The issue of missing Factory Library 1 is being discussed here: https://community.native-instruments.com/discussion/6672/no-factory-library-1-or-2-in-the-komplete-kontrol-and-kontakt-7-broswer

It seems like Kontakt 7 is only connecting to one Factory Library.

Jeremy_NI

@SaintRik even after all these steps, the images missing are the same ones ? Have you tried reinstalling one library, as a test? Make sure to give Full Disk Access to Native Access and Kontakt 7:How to Enable Full Disk Access on macOS

SaintRik

@jeremmgn Yes, correct. The images missing are the same ones. Yes, I've tried reinstalling more than one of those libraries, and yes, Native Access and Kontakt 7 have Full Disk Access permissions.

Jeremy_NI

@SaintRik I've contacted you by email regarding this issue.

Duc Anh Le

Hello @Jeremy_NI, in my case I have a serious graphic problem, in both standalone or DAW.

I tried all the step in the crash guide (delete %localapp% and registry) but nothing work.

Please help.

Jeremy_NI

@Duc Anh Le That's a different issue and is related to your graphic card driver, check this article: KONTAKT 7 Opens with a Black Window

Duc Anh Le

https://community.native-instruments.com/discussion/comment/85849#Comment_85849

@Jeremy_NI Thanks for your reply.

I checked my DXDIAG like in that post mentioned. My laptop have 2 GPU (AMD Radeon & NVIDIA 3060), both have Direct3D DDI with Feature Level higher than requirement:

Please help 😓

Jeremy_NI

@Duc Anh Le I've contacted you by email, my colleagues will need to have a deeper look into your issue.