Bought KOMPLETE 13 ULTIMATE - Only free player loads

SeattleMartini
SeattleMartini Member Posts: 1 Newcomer
edited August 2022 in Komplete General

I am livid. I can't use a ton of my older libraries and subsequently had to turn down clients. How do I get rid of the free player and have logic recognizer my full version?

Comments

  • ShelLuser
    ShelLuser Member Posts: 240 Pro

    First you need to determine what's causing this. What exactly does it tell you in the Native Access application? Does it mention the full version or the players?

    In other words: is this a licensing or N.A. based issue or a Logic issue where it doesn't pick up the proper plugins?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @SeattleMartini I see you're in contact with our specialists, they should find the solution for your issue.

    In the meantime, are you sure you entered your correct credentials in Native Access ? Does Native Access have Full Disk Access ? How to Enable Full Disk Access on macOS

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