What is this Email campaign?

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Answers

  • mykejb
    mykejb Moderator Posts: 2,215 mod

    I was just looking at Graphik too and it's nothing like the one in the OP's screenshot, it's just a plain san serif style. All very weird!

  • Skijumptoes
    Skijumptoes Member Posts: 106 Advisor
    edited February 18
    https://community.native-instruments.com/discussion/comment/211802#Comment_211802

    The Graphik fontface is referenced via external css on the email, but there's an exception for mso clients where it doesn't get linked: i.e. <!--[if !mso]>

    Instead sets mso/outlook to not use AdvancedTypography via xml tags. So, I think this is the underlying issue from NI's side as the email references to Graphik font-family, but it won't be linked via external css if using mso client.

    User side, I think by coincidence they have a local version of 'Graphique' named 'Graphik' or something similar. As it's clearly not passing down that list to any of the regular font substitutes such as Helvetica etc.

  • Alperian
    Alperian Member Posts: 5 Member
    Answer ✓

    Thank you very much for your replies. I am not really that grumpy. I actually thought everyone else was seeing what I was seeing😊 I am a graphic designer and have tons of fonts. I am very surprised that I had this one installed (see below) as it is of very little use unless my customer is a wood engraver. However it has the same name. My apologies to NI. who couldn't possibly have known. I spend plenty of money with them, but I do give them much angst

    graphic.jpg

    I have removed the offending doppelganger from my system and I am now seeing what you are seeing. Thanks again!!

  • PK The DJ
    PK The DJ Member Posts: 2,352 Expert

    May I suggest you install the correct Graphik font, so all those lovely NI emails look their best in future. 😁

  • mykejb
    mykejb Moderator Posts: 2,215 mod

    You shouldn't need to though - I don't have it installed anywhere and never had that problem across web/phone/Mac/pc etc. One of those problems I'm really looking forward to seeing exactly what the problem is/was.

  • PK The DJ
    PK The DJ Member Posts: 2,352 Expert

    That's because (in this case) if it's not there, it just uses the next one - which is OK if you're not bothered about seeing it as the author intended.

    So no, you don't need to….but why not? It won't cost you anything! 😀

  • mykejb
    mykejb Moderator Posts: 2,215 mod

    We're getting away from the original problem though? The OP sees a weird font, no-one else does.

  • PK The DJ
    PK The DJ Member Posts: 2,352 Expert
    edited February 18

    "no-one else does"

    You can't possibly know that. The preferred fonts are specified in the underlying code. Any user could have (or not have) any of those fonts, including different fonts with the same name - as happened here.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,704 mod
    https://community.native-instruments.com/discussion/comment/211851#Comment_211851

    Problem was: user's email client referenced a system font they didn't like the look of

  • mykejb
    mykejb Moderator Posts: 2,215 mod
    https://community.native-instruments.com/discussion/comment/211876#Comment_211876

    Very true - I meant no-one else has reported it. But as you said, someone else could well have the same problem if they have that alternate font installed. Shame you don't have to register font names so they're unambiguous!

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