Some Komplete 15 items displaying only black screen

northerman

Hi

I wonder can anyone help me with this. I have upgraded to Komplete 15 from version 12. Some of my FX etc are now only showing a black display, where all knobs and buttons are not visible. For instance, Guitar Rig 5 continues to display correctly but Guitar Rig 7 does not. Have I missed something here? Have the graphics requirements changed in this new version?

I have a pretty powerful, custom made for audio computer, but it is still on Windows 10 and is about 11 or 12 years old. The computer is still working very well, providing glitch free use of most of NI software and Cubase Pro 14.

Any help or advice would be very much appreciated.

John

PK The DJ

Are you perhaps running things on a non standard screen?

(standard being 1920x1080)

Monochrome

Make sure (via DxDiag) that your graphics card supports Direct 3D 11.1 (Feature Level 11_1) or higher.

• https://support.native-instruments.com/hc/en-us/articles/13394785513629-Guitar-Rig-Opens-with-a-Black-Window
  
• https://support.native-instruments.com/hc/en-us/articles/7117015665053-Kontakt-Opens-with-a-Black-Window