Maschine and Pro Tools

JMW
JMW Member Posts: 4 Newcomer
edited February 2 in Maschine

Q: Translation inserted by Moderator (translationby DeepL)

Hello, I have problems when I want to use Maschine with Pro Tools Studio. When Maschine is on and I want to start Pro Tools I always get this error message

"Request could not be completed. Reason access violation. Cannot read location 0x0000000000000000000010"

Pro Tools cannot be opened.

Maybe someone can give me a hint

thanks

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod

    Hey there, can you give us more details here? What's your operating system? What version of ProTools are you using? What version of Maschine software?

  • JMW
    JMW Member Posts: 4 Newcomer

    Hello Jeremy,

    I use a Windows 11 PC with a 14700k cpu, 64gb ddr5. My Audio Interface is a Apollo 16 silver with thb3 optioncard. My Midi Interface is a M-Audio Midispoter 4x4. I use the latest Pro Tools Studio version with Maschine MK3 and the new Maschine 3 software.

    soory my English is not so :-)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod

    Ok, are you running Maschine 3 and Pro Tools as admin? How to Run a Program as an Administrator

    So if you launch Pro Tools and then load a Maschine 3 plug-in with the Maschne Studio plugged in, it crashes Pro Tools? If the Maschine Studio is not connected, does it crash as well?

    Or does the crash happen differently? Can you give a step by step until the crash happens?

    If you open Maschine 3 in standalone and plug the Maschine Studio controller, is everything functional?

  • JMW
    JMW Member Posts: 4 Newcomer

    Hi

    Yes i run Pro Tools as an Administrator.

    1. my Setup is powerd on (UAD Apollo16, mioxm, and Maschine MK3 Controller.
    2. I start Pro Tools Studio latest version. And my Problems beginn to Happens. Pro Tools Crash

    My workaround at this time ist.

    1. Starting Pro Tools without powerd Maschine MK3 powerd on. It works.

    Maschine run as standalone perfekt.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod

    Thanks for these clarifications, How is your Maschine connected to the computer? Directly to a USB port?

  • JMW
    JMW Member Posts: 4 Newcomer

    Yes Maschine MK3 ist conekt direkt with USB. The Connection with the mioXM dosent Work.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod
    edited February 14

    @JMW I've contacted you by email regarding this issue, my colleagues will need to have a deeper look into your system.

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