Purchase doesn't show up?

Lars R

Hi all!

Yesterday I purchased an expansion for my Maschine mikro. The purchase went through and I'm told it will be downloadable from within Native Access. Ok. But my computer can't run NA v2 so I reverted to v1. It's not listed under "Not installed" so I'm stuck. How do I get hold of my expansion now? Can't find helt at FAQ and there is (!) no support via mail? I hope you can help. Thanks/Lars

Mert_NI

https://community.native-instruments.com/discussion/41624/purchase-doesnt-show-up

Hello Lars R, it seems like the issue is happening because the expansion needs Native Access 2 as it is a new one. Therefore, I would kindly advise to use a compatible operating system which can work with Native Access 2. If, it is not possible and you would like to return your product, please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that.

I hope this helps☺️

PoorFellow

https://community.native-instruments.com/discussion/41624/purchase-doesnt-show-up

my computer can't run NA v2 so I reverted to v1. It's not listed under "Not installed" so I'm stuck.

there is a problem in as much that sometimes you will need the newest N.A. for a product to show , and also products swill not show if not compatible with your OS.

To check if a product is on you account then visit the MY PRODUCTS, SERIALS, AND DOWNLOADS page , to see if the product is listed as either Not registered or as Registered Products.

Else then try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

Otherwise then even if you can not do the prerequisite to use latest version of Native Access for your OS then still always when using Mac then Mac users must do when using N.I. software ? :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

If problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Mert_NI

https://community.native-instruments.com/discussion/41624/purchase-doesnt-show-up

Hello Lars R, it seems like the issue is happening because the expansion needs Native Access 2 as it is a new one. Therefore, I would kindly advise to use a compatible operating system which can work with Native Access 2. If, it is not possible and you would like to return your product, please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that.

I hope this helps☺️