Hello, I bought a second-hand mk3 machine on a market. I would like to get the license back but the

loiso

Hello, I bought a second-hand mk3 machine on a market.
I would like to get the license back but the seller has no information, I only have the machine, the box and the serial numbers. thanks

maniacintosh81

Usually you should get a licence transfer ID from the old owner. If there is no way of obtaining the licence transfer ID you have to contact NI support. You will need a proof of purchase and a picture of the serial number on your hardware in this process. 

Go to Native Instruments site and log in with your account → Navigate to Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

Fill the form as follows:

1 Do you need help with the activation or installation of a product? This question is required.* → No

2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

4 OK. Are you a buyer or seller?This question is required.* → Buyer

5 Have you received a License Transfer Token?This question is required.* → No

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory

Also see NI support article on second hand purchases: https://support.native-instruments.com/hc/en-us/articles/210288845-Buying-or-Selling-a-Native-Instruments-Product-Second-Hand

maniacintosh81

Usually you should get a licence transfer ID from the old owner. If there is no way of obtaining the licence transfer ID you have to contact NI support. You will need a proof of purchase and a picture of the serial number on your hardware in this process. 

Go to Native Instruments site and log in with your account → Navigate to Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

Fill the form as follows:

1 Do you need help with the activation or installation of a product? This question is required.* → No

2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

4 OK. Are you a buyer or seller?This question is required.* → Buyer

5 Have you received a License Transfer Token?This question is required.* → No

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory

Also see NI support article on second hand purchases: https://support.native-instruments.com/hc/en-us/articles/210288845-Buying-or-Selling-a-Native-Instruments-Product-Second-Hand

PoorFellow

Log-in for N.I. Account Support is at the page bottom .

Matt_NI : All you need to know about License Transfer