All libraries gone from Kontakt 7 and Kontakt 8, show as installed in Native Access

nbcomposer

Hello,

This really weird and very problematic thing happened, where all my libraries are completely gone from Kontakt (not showing at all in the classic rack view), showing in the browser, but when I try to open a patch, everything is in Demo mode. I've tried deleting the database files in the Application Support Folder, reinstalled Kontakt, nothing helps. Native Access shows all libraries as Installed and no problems seemingly here. I tried reinstalling a small library and it did bring it back, but I have over 2TB of libraries, and reinstalling all 300 of them is not an option since I'm on deadlines for multiple projects. Please help me with this, what should I do?

I'm running MacOS Sequoia 15.2 with latest versions of everything installed

Please help!

redfalcon

same here. And customer support hasn't come back to me since Friday (it's Monday). What a mess

Jeremy_NI

https://community.native-instruments.com/discussion/comment/215401#Comment_215401

Our offices are closed on weekends. My colleagues will get back to you as soon as possible. Thanks for your patience. With a little more information provided here, we could have helped too, like what's your operating system, how the products show up in Native Access? When did this start to happen?

PoorFellow

https://community.native-instruments.com/discussion/comment/215401#Comment_215401

Are you by any chance using CleanMyMac ? If so then most likely the only solution is to uninstall products and then reinstall them. : Do not use Clean My Mac.

redfalcon

I do use CleanMyMac. So I'd have to uninstall ALL NI products and libraries, or just Kontakt 7?

appreciate the help.

redfalcon

https://community.native-instruments.com/discussion/comment/215413#Comment_215413

it started last Friday. I'm on MacOS Sonoma 14.7.4. Products all show up in Native Access (about 60), but Kontakt7 only recognizes Factory Library and Selection 2, weirdly.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/215447#Comment_215447

So that's the old school view, how is it looking in the new/default view?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/215444#Comment_215444

First thing would be to uninstall Clean My Mac, reinitialize Kontakt 7's database as explained here: Kontakt Crashes

also some users have found solutions in the thread @PoorFellow mentioned:

https://community.native-instruments.com/discussion/38631/clean-my-mac-causing-a-lot-of-issues-with-our-products-please-read

redfalcon

https://community.native-instruments.com/discussion/comment/215469#Comment_215469

thank you. I uninstalled CleanMyMac, reinstalled Kontakt, now all the libraries show up, but still only in Demo mode:

redfalcon

https://community.native-instruments.com/discussion/comment/215474#Comment_215474

also, I went through steps 1-4 from this article, but without success: https://support.native-instruments.com/hc/en-us/articles/115004169849-Kontakt-Crashes

PoorFellow

https://community.native-instruments.com/discussion/comment/215474#Comment_215474

Try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and Kontakt product XML) then restart computer and log in again to see if that helps.