Nonexistent customer service: just a useless chatbot that can’t handle an issue that’s not pre-listed. Ordered a software product (Playbox) on November 25, 2024, and the only confirmation I’ve received is from PayPal acknowledging the payment. Submitted two requests on their website, contacted NI France, trolled all their Facebook and LinkedIn posts—still no response (except for France redirecting me to Germany). Absolutely appalling.