What's wrong with NI customer service ???

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JFT
JFT Member Posts: 1 Newcomer
edited January 25 in Social Club

Nonexistent customer service: just a useless chatbot that can’t handle an issue that’s not pre-listed. Ordered a software product (Playbox) on November 25, 2024, and the only confirmation I’ve received is from PayPal acknowledging the payment. Submitted two requests on their website, contacted NI France, trolled all their Facebook and LinkedIn posts—still no response (except for France redirecting me to Germany). Absolutely appalling.

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  • PK The DJ
    PK The DJ Member Posts: 2,792 Expert

    You don't mention Native Access, so maybe you're not aware that you need to install Native Access first, then log in to Native Access with the account you used when purchasing Playbox, at which point Playbox should be listed as available to download.

    You then need to download and install Playbox from within Native Access.

    This is of course assuming that your computer (which you didn't mention) is compatible with the software.

  • PoorFellow
    PoorFellow Moderator Posts: 7,393 mod
    edited January 8

    @Jeremy_NI , apparently then your ability to liaise is needed here…

    @JFT , you can see serials connected with your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page , listed as either Not registered or as Registered Products. Else then what typically happens is that mails have been lost in peoples spam email folders.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    edited January 8

    @JFT We have a dedicated support portal, it's written SUPPORT:

    Screenshot 2025-01-08 at 16.57.58.png

    If the chatbot fails to answer your query, an agent takes over. If no agent is available in the chat an email request gets created. I actually see 2 requests from you in our system from January 1st. You should have received email confirmations for these. My colleagues will get back to you as soon as possible.

    Since we're out of a big sales special and have a lot of requests to process, there's even a banner as a warning.

    It seems that you were able to contact us anyway, no need to use foul language or trolling. My colleagues will get back to you and take care of the issue.

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