new install

sharples3883

I've recently purchased the Mikro mk3 and when I register my product key on the Native software it displays the following - Successful you can now install this product from the library. But then I still have the same prompt (add serial number) almost as if it's not registered? I've deleted the application reinstalled and the same thing keeps occurring. Is this normal? I don't have any of the software applications displayed ive seen other have once the product key is registered?

PoorFellow

https://community.native-instruments.com/discussion/40544/new-install

Have you done all the Mac users must do when using N.I. software ? :

ALL NI apps including NTKDaemon must have full disk access. : Howto Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

Aazrael

Hi, i found this….

Maschine Mikro MK3 HW

mykejb Moderator Posts: 1,781 modDecember 26

You'll need to put in a ticket to have the Maschine licence added to your account unfortunately. You can go here - . You'll need to log into your account and you'll get a chatbot to contact support at the bottom right of the page.

Responses will be delayed at the moment due to the Xmas break and the current sales generating more support requests than usual.

https://support.native-instruments.com/hc/en-us/sections/18115022767005

PoorFellow

Also be sure to be using latest version of Native Access for your OS