Is there a reason 'Maschine Central' doesn't qualify for voucher usage?

el-bo

I have the £49 voucher that was given after the Sample Modelling hiccup. Decided to use it for 'Central', but it won't allow me to do so.

Contacting support via chat gets me locked in an infinite loop with the bot, that insists the product is not vaid. However, i still can't see from the exclusions why this product is a no go.

Any help would be greatly appreciated :)

el-bo

Just wanted to update the thread.

After a bit of trial-and-error with the help of support, it turned out that the vouchers I was being offered were specifically tied to my address from when I lived in Spain. Trying to use the voucher in the UK store is what was causing the issue. I ended up with a useable voucher and have downloaded the expansion onto the M+

Looking forward to having a play!

Thanks, everyone :)

Jeremy_NI

Ususally the vouchers are not to be used on brand new products like Maschine Central.

Regarding the chatbot, if the bot wasn't able to address your issue you should have the opportunity to contact a chat agent. Please check this article: https://bit.ly/NI_Support_How

If you have logging issue, you'll find a dedicated typeform here:

https://support.native-instruments.com/hc/en-us/articles/360000427858-Account-Login-Password-Support-WIZARD

el-bo

https://community.native-instruments.com/discussion/comment/196690#Comment_196690

Many thanks!

Is there a fixed amount of time before a new product becomes eligible?

Vocalpoint

https://community.native-instruments.com/discussion/comment/196728#Comment_196728

If it's new - could be a while. Like at least a year.

VP

el-bo

https://community.native-instruments.com/discussion/comment/196733#Comment_196733

Thanks!

I actually remembered i'd had previous communication with support about the voucher exemptions.

This is a grab of the text from the email explaining it's a pretty unique voucher followed by a list of exemptions, none of which should cause an issue.

More than that, out of curiosity, i tried to use the current $25 free voucher against 'Central' and it gives the discount. So it seems that the age of the product, at least in this case, is not an issue

Jeremy_NI

@el-bo Well, thanks for correcting me! You're right, voucher allows purchase of Maschine Central.

el-bo

https://community.native-instruments.com/discussion/comment/196913#Comment_196913

Except it literally doesn't allow me to purchase ;)

Jeremy_NI

I'm sorry, I'm really confused now. Sorry, this is not my field of expertise, please get in touch with our support here: https://bit.ly/n1orders

imagevoice

same here :-(

is it not valid for updates?

Vocalpoint

https://community.native-instruments.com/discussion/comment/196930#Comment_196930

This voucher is not good for the bundle. Looks like only for the Central Expansion.

It also did not work for me for the Maschine 3 "Update" which is already down (for me) to 39.00 CDN.

VP

Jeremy_NI

As mentioned before, usually vouchers do not apply for recent products or products on sale. The issue here seems that the voucher seems applicable in the first place when it shouldn't.

el-bo

https://community.native-instruments.com/discussion/comment/196929#Comment_196929

Thanks! This time I managed to avoid being caught in a bot loop ;)

Will update the thread when I get an answer.

Cheers :)

el-bo

Just wanted to update the thread.

After a bit of trial-and-error with the help of support, it turned out that the vouchers I was being offered were specifically tied to my address from when I lived in Spain. Trying to use the voucher in the UK store is what was causing the issue. I ended up with a useable voucher and have downloaded the expansion onto the M+

Looking forward to having a play!

Thanks, everyone :)