Voucher do not accepted in any offer

PoorFellow

https://community.native-instruments.com/discussion/comment/195619#Comment_195619

Being a Moderator here I have nothing else to offer other than the best advice that I give based on my knowledge of how things work here. Also then since I am not a N.I. employee then I lack any N.I. system access so for me to replicate I would have to open a support case myself which I can not do for no reason since that would put me in queue for support.

So all that I can for you at this point is to ask @Jeremy_NI could you please take a look at all the above ?

SANDIABLO

Thanks for your time, and try to help me, but as you see sometimes the things are not as you see it in your computer, people old as me need guidance to get the things right, But when you try all the ways explained but the experts and you still have the problem, above that call you negligent to follow directions seeking in one direction to point you as the problem. I can give you dozens of the music industry customer service samples that wotks without the intervention of the public and work direct with the cusomer, and yes some make you wait 24 or 48 hours but with the perfect solution and Im talking the small companies like Hollow Sun. Defenitiy NI have to upgrade they support system, they are a very good company but needs to make a solid compromise with us, their customers.

Regards & Happy Holidays.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/195626#Comment_195626

Hey @SANDIABLO Terribly sorry that you struggle to contact us. I've contacted you by email and fowarded your case to my colleagues. Someone should get back to you soon. As we're in the middle of a big sales special that might require an extra bit of patience.

SANDIABLO

Hi Jeremy, i'm glad with your answer, Ill wait without problem to resolve it.

Happy Holidays!!!