why no order confirmation

iioto
iioto Member Posts: 10 Newcomer
in Komplete General

On the 27th Nov, I ordered the S88 Mk3 + Komplete Ultimate combo deal and only got an email that said "we're checking your order, and to clarify the next steps. This email is not a valid order confirmation."

Is this normal? Why would I not instantly have access to Ultimate to download it and why has there been no confirmation of the order with shipping info about the S88?

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Answers

  • PoorFellow
    PoorFellow Moderator Posts: 4,894 mod
    Answer ✓
    https://community.native-instruments.com/discussion/39306/why-no-order-confirmation

    why has there been no confirmation of the order with shipping info about the S88?

    Order most likely has got stuck , it could possibly get unstuck in a couple of days or contact N.I. Purchase Support right away , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

  • iioto
    iioto Member Posts: 10 Newcomer

    This is insane. I paid NI approx £1,600 on the 27th of November and have NOTHING. No software, no hardware.

    PLUS

    I bought 24 hours before they dropped Komplete Collector's Edition to 50% and they said nothing to me about this even though I was having a conversation with support not 24 hours before my purchase about upgrading to CE once I'd done it. They haven't responded to my request to upgrade at the 50% price at all.

    WTH!!!??? Never ever had such bad service from a company I've given so much money to. So far, NI make even Apple look good.

  • iioto
    iioto Member Posts: 10 Newcomer

    All they said was the order was "exported". WTH does that mean?

  • iioto
    iioto Member Posts: 10 Newcomer

    Finally had responses from them. Apparently there was a query over my payment method. Would have been good to tell me. They did apologise profusely and I've got a shipping notification for the S88 and download links for Ultimate.

    Panic over!

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