Software refund

Jisu Jeon

I paid for kcomplete15 and ozone11 advance with my credit card on the official site of native instruments on November 29.

I didn't know that there was an ozone11 standard on Kcomplete15, so I found out that I can buy an upgraded version of Ozone Advantage instead of a regular purchase.

To get a refund, Ozone advanced has not yet downloaded and registered as a serial.

However, there is no return button in the purchase history.

I'm going to keep using Kcomplete15
Please refund Ozone 11 Advance.

Sunborn

https://community.native-instruments.com/discussion/39286/software-refund

You need to contact NI Support for such issues, forum is not the right place for this.

Check this article and its links, for more info:

https://support.native-instruments.com/hc/en-us/articles/209568149-I-Would-Like-to-Request-a-Return-or-Refund

PoorFellow

https://community.native-instruments.com/discussion/comment/194787#Comment_194787

Please contact N.I. Purchase Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .

Sunborn

https://community.native-instruments.com/discussion/39286/software-refund

You need to contact NI Support for such issues, forum is not the right place for this.

Check this article and its links, for more info:

https://support.native-instruments.com/hc/en-us/articles/209568149-I-Would-Like-to-Request-a-Return-or-Refund

PoorFellow

https://community.native-instruments.com/discussion/39286/software-refund

In my opinion then it's highly likely that support can help you change the Advanced to an upgrade from Standard to Advanced instead , but since we in the forum have no say in the matter and support have the final word then you should ask N.I. Purchase Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .

jisu

Thank you, but with the links above you gave me, my problem is not solved

Sunborn

https://community.native-instruments.com/discussion/comment/194787#Comment_194787

The links can not solve your problem.

Only Native Instruments personnel can do that.

The links are for contact them!

PoorFellow

https://community.native-instruments.com/discussion/comment/194787#Comment_194787

Please contact N.I. Purchase Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .

Jisu Jeon

Yes so I'm waiting for the contact of the person in charge now. There was no way to contact the person in charge with that link so I posted here.

PoorFellow

Jeremy_NI , this needs a follow up , ref. : "Yes so I'm waiting for the contact of the person in charge now. There was no way to contact the person in charge with that link so I posted here."

[EDIT Jisu Jeon reports problem as solved]

Jisu Jeon

The service team has resolved the issue

Thank you :)

Jeremy_NI

Yes, sorry, we're in the middle of a big sales special, we have alot of requests at the moment and everyone in support is working hard to get back to everyone. THis means our reply times are slightly longer than ususual but don't worry my colleagues will get back to you.