No tracking info no support

Sushea
Sushea Member Posts: 1 Newcomer
edited November 2024 in Komplete Kontrol

I placed an order for the S61 Ultimate Bundle and have not received any tracking information even though the email i received confirmed it was shipped. I've been trying to get a hold of someone in the customer support channel you have, which is ONLY live chat and no one is responding. Been waiting for over 2 hours now and the chat doesn't even seem like it's working. Email support is also being rejected, says i have to use the website to contact you

Please advise

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Comments

  • FatList
    FatList Member Posts: 1 Newcomer

    I am in a similar situation. Waiting on chat over an hour. How do I contact email support?

  • BIF
    BIF Member Posts: 1,033 Guru

    Tagging @Jeremy_NI in case something major got borked along the way.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod

    I pinged my colleagues, someone should get back to you as soon as possible.

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