Nothing works anymore KOMPLETE 15 COLLECTORS EDITION

Lucamat1701

Hallo, I own the "KOMPLETE 15 COLLECTORS EDITION" . Until recently, everything went well. Access shows everything and no errors. But now neither complete control nor contact 8, 6 and not even the simple PLayer works. All instruments are displayed as a demo or do not load properly. Even a new installation of Access and the player did not show any improvement. What can I do?

trusampler

Have you tried uninstalling and reinstalling a library to see if that helps ? Are you logged in correctly?

LostInFoundation

Have a look to this article

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

Lucamat1701

https://community.native-instruments.com/discussion/comment/186906#Comment_186906

I've tried everything! Without success. Thank you very much

Lucamat1701

https://community.native-instruments.com/discussion/comment/186902#Comment_186902

Thanks for the help! I had installed a new one. But this did not work either.

Lucamat1701

In Access, everything is OK and contact is shown as Full!

trusampler

Yes that's weird I'd suggest contacting tech support. Hope they get you running soon

LostInFoundation

Let’s try with another article ☺️, although is from 8 years ago (well…almost every article is from many years ago, so…)

https://support.native-instruments.com/hc/en-us/articles/209554189-My-Kontakt-Player-Instrument-Unexpectedly-Switches-to-Demo-Mode

Lucamat1701

https://community.native-instruments.com/discussion/comment/187019#Comment_187019

Thank you very much for the information. But it has been running for a very long time and I have the full version. Thanks anyway

Lucamat1701

https://community.native-instruments.com/discussion/comment/187018#Comment_187018

Thanks for the information. It's all really very strange. I only have the problem that I just can't find a contact address and doesn't really help on the AI support website.

LostInFoundation

I tried…

I suspect anyway that part of the solution could be in their usual suggestion to delete database etc etc…

But I also see many threads appearing today with people talking about problems with tokens in different areas…so…maybe NI is having some issues lately?

Lucamat1701

https://community.native-instruments.com/discussion/comment/187024#Comment_187024

Good evening, I already suspected that, because I've been working with it for a very long time and have never had such a bug. What I suspect is that I tested the 360 degree version but then decided on the collectors version. As if there is a problem now, although it has been going well so far. Thanks for the information!

LostInFoundation

Oh…ok…now that you name 360 it makes more sense.

In the past they already had problems with people with an expired subscription encountering problems

Lucamat1701

https://community.native-instruments.com/discussion/comment/187037#Comment_187037

Now all that remains is to find a solution😊Thank you

Lucamat1701

https://community.native-instruments.com/discussion/comment/187052#Comment_187052

This was just about to happen in the complete control

Jeremy_NI

@Lucamat1701 I'm really sorry to stumble upon this only now. I don't see a support request regarding this. Do you still need help? If you do please get in touch here: https://bit.ly/NI_support_NA

Here's how to get in touch with support, if anything is unclear: https://bit.ly/NI_Support_How