Nothing works anymore KOMPLETE 15 COLLECTORS EDITION

Lucamat1701 · October 30

Hallo, I own the "KOMPLETE 15 COLLECTORS EDITION" . Until recently, everything went well. Access shows everything and no errors. But now neither complete control nor contact 8, 6 and not even the simple PLayer works. All instruments are displayed as a demo or do not load properly. Even a new installation of Access and the player did not show any improvement. What can I do?

trusampler · October 30

Have you tried uninstalling and reinstalling a library to see if that helps ? Are you logged in correctly?

LostInFoundation · October 30

Have a look to this article

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

Lucamat1701 · October 30

https://community.native-instruments.com/discussion/comment/186906#Comment_186906

I've tried everything! Without success. Thank you very much

Lucamat1701 · October 30

https://community.native-instruments.com/discussion/comment/186902#Comment_186902

Thanks for the help! I had installed a new one. But this did not work either.

Lucamat1701 · October 30

In Access, everything is OK and contact is shown as Full!

trusampler · October 30

Yes that's weird I'd suggest contacting tech support. Hope they get you running soon

LostInFoundation · October 30

Let’s try with another article ☺️, although is from 8 years ago (well…almost every article is from many years ago, so…)

https://support.native-instruments.com/hc/en-us/articles/209554189-My-Kontakt-Player-Instrument-Unexpectedly-Switches-to-Demo-Mode

Lucamat1701 · October 30

https://community.native-instruments.com/discussion/comment/187019#Comment_187019

Thank you very much for the information. But it has been running for a very long time and I have the full version. Thanks anyway

Lucamat1701 · October 30

https://community.native-instruments.com/discussion/comment/187018#Comment_187018

Thanks for the information. It's all really very strange. I only have the problem that I just can't find a contact address and doesn't really help on the AI support website.

LostInFoundation · October 30

I tried…

I suspect anyway that part of the solution could be in their usual suggestion to delete database etc etc…

But I also see many threads appearing today with people talking about problems with tokens in different areas…so…maybe NI is having some issues lately?

Lucamat1701 · October 30

https://community.native-instruments.com/discussion/comment/187024#Comment_187024

Good evening, I already suspected that, because I've been working with it for a very long time and have never had such a bug. What I suspect is that I tested the 360 degree version but then decided on the collectors version. As if there is a problem now, although it has been going well so far. Thanks for the information!

LostInFoundation · October 30

Oh…ok…now that you name 360 it makes more sense.

In the past they already had problems with people with an expired subscription encountering problems

Lucamat1701 · October 30

https://community.native-instruments.com/discussion/comment/187037#Comment_187037

Now all that remains is to find a solution😊Thank you

Lucamat1701 · October 30

https://community.native-instruments.com/discussion/comment/187052#Comment_187052

This was just about to happen in the complete control

Jeremy_NI · November 5

@Lucamat1701 I'm really sorry to stumble upon this only now. I don't see a support request regarding this. Do you still need help? If you do please get in touch here: https://bit.ly/NI_support_NA

Here's how to get in touch with support, if anything is unclear: https://bit.ly/NI_Support_How

Nothing works anymore KOMPLETE 15 COLLECTORS EDITION

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