Kontrol S61 stuck on "Add your serial" screen

I have looked through all the guides, but can't seem to find a way to get past the screen that says about adding the serial number! It says the product is now registered to my account, but nothing I try seems to get past this.

Any help would be massively appreciated!

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Accepted answers

Jeremy_NI

https://community.native-instruments.com/discussion/comment/184570#Comment_184570

If you have exhausted all these steps please get in touch with our support here: https://bit.ly/NI_support_Kontrol

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mykejb

Do you have the "Hardware Connection Service" installed from Native Access? Pretty sure that I had a similar problem until I installed that.

David Bartolome

Yeah i have that installed, but when i go to update firmware, it doesn't seem to recognise my PC as having any firmware to update

Jeremy_NI

@David Bartolome Please give these steps a try: Kontrol S-Series MK3 Troubleshooting Guide

David Bartolome

I have already tried all the solutions given on that link and still nothing!

The drivers don't seem to be on my PC but I'm on the most recent windows update and haven't found a download to install them manually

Jeremy_NI

https://community.native-instruments.com/discussion/comment/184570#Comment_184570

If you have exhausted all these steps please get in touch with our support here: https://bit.ly/NI_support_Kontrol

David Bartolome

I'm probably just completely blind, but I can't see an option to contact directly? Just links to different solutions 🤔

Jeremy_NI

https://community.native-instruments.com/discussion/comment/184832#Comment_184832

You should see a chatbox window, for this you need to be logged in, please read this article if that helps: https://bit.ly/NI_Support_How

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