Missed to Crossgrade

4trax

I have updated to Komplete Ultimate 15. I just updated without even looking and now I see that there is a Collectors version that is that I need with full orchestral versions. But I already purchased Ultimate.

The Crossgrade from Ultimate 14 to Collectors 15 cost 599€ and now if I want too crossgrade from Ultimate 15 to Collectors 15 is still 599€ so I loose the money for the update 399€ or is there a way to reverse the upgrade and buy the crossgrade instead, or pay the difference??

Jeremy_NI

Please get in touch with my colleagues here to see what is possible to do: https://bit.ly/n1orders

Jeremy_NI

Please get in touch with my colleagues here to see what is possible to do: https://bit.ly/n1orders

4trax

https://community.native-instruments.com/discussion/comment/184174#Comment_184174

You´re an AI?

Can´t find anything helpful in the link you send?

PoorFellow

https://community.native-instruments.com/discussion/comment/184175#Comment_184175

Jeremy_NI is part of Customer Care that works the forum on normal week days.

The link he sent you is for Shop support.

It should work something like this :

At the page N.I. Purchase Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please refer to the page : Howto get in touch with our Customer Care

P.S. there is a good chance that support can help you since N.I. of course want people to be a using of the N.I. top of the line products.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/184175#Comment_184175

I'm pretty organic, this is a link to support because you seemed to need it. It is meant to contact support and it looks like you finally managed to do it.