I need help for second hand Komplete Kontrol S49 MKII

Geist

We bought a komplete controller s49 mkii used and did not get a transfer ID and it's impossible to get live help. I was hoping to get this done over the phone with someone to walk me through the process as I have some disabilities and limitations due to chronic illness

But unfortunately I've not had any luck finding a way to contact someone

Is there any way to reach out or to request support contact that actually works?

My partner (way more tech savvy) has tried emailing and creating support ticket and has gotten nothing.

Jeremy_NI

https://community.native-instruments.com/discussion/37217/i-need-help-for-second-hand-komplete-kontrol-s49-mkii

I can't find any request from you. Please get in touch with our registration support: https://bit.ly/n1acc

Here's how to get in touch if you struggle: https://bit.ly/NI_Support_How

Sunborn

https://community.native-instruments.com/discussion/37217/i-need-help-for-second-hand-komplete-kontrol-s49-mkii

Hello,

Please take a good photo of the serial number of your device (do not post it here, just keep it to send it to support when asked!), then read this article:

My Serial Is Already Registered to Another User Account

After that, go here: Account Support and click the Contact Support button at the bottom of the page.

Note: In case that you already submitted a support ticket, please do not create a new one!
Just wait 2-3 days because, as in almost any other job, NI Support personnel do not work on weekends.

Jeremy_NI

https://community.native-instruments.com/discussion/37217/i-need-help-for-second-hand-komplete-kontrol-s49-mkii

I can't find any request from you. Please get in touch with our registration support: https://bit.ly/n1acc

Here's how to get in touch if you struggle: https://bit.ly/NI_Support_How