Transfer to new buyer

Tommy G.
Tommy G. Member Posts: 3 Newcomer

Hi hope somebody can help …..I have recently sold my Kontrol Z1 plus software to a new buyer , I followed the instructions on NI website and recieved confirmation that all done correctly and sent the new licence numbers etc along with hardware to new buyer .

she has successfully installed the new software but cannot install the hardware , she says that it is still registered to me and when I check on my account it says that I do not have items still registered , so how does the new buyer install the hardware ?

regards

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