Transfer to new buyer

Hi hope somebody can help …..I have recently sold my Kontrol Z1 plus software to a new buyer , I followed the instructions on NI website and recieved confirmation that all done correctly and sent the new licence numbers etc along with hardware to new buyer .

she has successfully installed the new software but cannot install the hardware , she says that it is still registered to me and when I check on my account it says that I do not have items still registered , so how does the new buyer install the hardware ?

regards

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Accepted answers

PoorFellow

https://community.native-instruments.com/discussion/36911/transfer-to-new-buyer

You ought to be able to see if the HW serial is still on your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page , also you should be able to see/deduce state of transfer by checking the See Licenses in Transfer , where you would otherwise cancel (do NOT cancel). : How to Cancel an Existing Transfer ID (Quote : You can only cancel a Transfer if the buyer has not yet imported the Transfer ID to his account.)

Instructions for buyer is here : How to Import a License Transfer ID to your NI Account

Quote Matt_NI : All you need to know about License Transfer

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lord-carlos

If she can use the software without it being in demo mode, what else needs to be done?

The new buyer has the hardware, and can use the software.

Tommy G.

Hi thanks for getting back to me so fast ….the new buyer is in Portugal , [there might be a time delay ] but I will ask the question about demo mode and get back to you

PoorFellow

https://community.native-instruments.com/discussion/36911/transfer-to-new-buyer

Instructions for buyer is here : How to Import a License Transfer ID to your NI Account

Quote Matt_NI : All you need to know about License Transfer

Tommy G.

Hi I,ll check all this out and get back ….many thanks

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