Transfer to new buyer
Hi hope somebody can help …..I have recently sold my Kontrol Z1 plus software to a new buyer , I followed the instructions on NI website and recieved confirmation that all done correctly and sent the new licence numbers etc along with hardware to new buyer .
she has successfully installed the new software but cannot install the hardware , she says that it is still registered to me and when I check on my account it says that I do not have items still registered , so how does the new buyer install the hardware ?
regards
Best Answer
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You ought to be able to see if the HW serial is still on your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page , also you should be able to see/deduce state of transfer by checking the See Licenses in Transfer , where you would otherwise cancel (do NOT cancel). : How to Cancel an Existing Transfer ID (Quote : You can only cancel a Transfer if the buyer has not yet imported the Transfer ID to his account.)
Instructions for buyer is here : How to Import a License Transfer ID to your NI Account
Quote Matt_NI : All you need to know about License Transfer
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Answers
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If she can use the software without it being in demo mode, what else needs to be done?
The new buyer has the hardware, and can use the software.
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Hi thanks for getting back to me so fast ….the new buyer is in Portugal , [there might be a time delay ] but I will ask the question about demo mode and get back to you
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You ought to be able to see if the HW serial is still on your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page , also you should be able to see/deduce state of transfer by checking the See Licenses in Transfer , where you would otherwise cancel (do NOT cancel). : How to Cancel an Existing Transfer ID (Quote : You can only cancel a Transfer if the buyer has not yet imported the Transfer ID to his account.)
Instructions for buyer is here : How to Import a License Transfer ID to your NI Account
Quote Matt_NI : All you need to know about License Transfer
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Hi I,ll check all this out and get back ….many thanks
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