Kontakt 8 is not listed
Hi, just upgraded to Native Instruments Komplete 15 Ultimate (Intel Mac).
Kontakt 8 is not listed in the list of available products.
OK, I have read there was a huge traffic on the NI server (25-09), but now we are 5 days later.
Still traffic?
Comments
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Here is the summary what is listed and what is not listed in my native access:
kontakt 8 - not listed
massive-X - listed
Guitar Rig 7 Pro - listed
iZotope Ozone 11 Standard - listed
kithara - not listed
Fables- not listed
Valves Pro - not listed
Vocal colors - listed
Schema Dark & List - listed
Action Woodwinds - listed
Alicia's Electric Keys - listed
Acoustic Sunburst Deluxe - not listed
Upright Bass - not listed
Session Percussionist - listed
Play Series Instruments - not listed
Expansion Sound Packs - not listed
Hmmm, this looks to me strange. Can someone give me a hint what is happening?
Under my account I can clearly see the Kontakt 15 upgrade serial number.0 -
All above was with the Big Sur OS.
I have just upgraded - i am always hesitant to do so - to Sonoma, and things get better 😀, i could install kontakt 8, so far so good.
On the other hand now my VEPRO projects do not want to load…ahh.
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And here is the newest list (after Sonoma upgrade):
kontakt 8 - listed
massive-X - listed
Guitar Rig 7 Pro - listed
iZotope Ozone 11 Standard - listed
Vocal colors - listed
Schema Dark & List - listed
Action Woodwinds - listed
Alicia's Electric Keys - listed
Acoustic Sunburst Deluxe - listed
Upright Bass - listed
Session Percussionist - listed
Valves - listed
kithara -
not
listedFables -
not
listedPlay Series Instruments -
not
listedExpansion Sound Packs -
not
listed
Can you tell if kithara and fables are really part of the ultimate version?0 -
Can you tell if kithara and fables are really part of the ultimate version?
Kithara and Fables are not part of the ultimate version , please check the page Compare Komplete 15 bundles .
As for general N.A. problems with products not showing in Native Access then products will not show unless compatible with the OS and if they are then you can try resetting the Native Access XML file.
Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads), else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access .
If a product is missing in Native Access and problem persists then please contact N.I.Native Access and Installation Support
At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)
Please refer to the page : How to get in touch with our Customer Care
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