Kontakt 8 is not listed

CrystalmakeR
CrystalmakeR Member Posts: 9 Member

Hi, just upgraded to Native Instruments Komplete 15 Ultimate (Intel Mac).
Kontakt 8 is not listed in the list of available products.
OK, I have read there was a huge traffic on the NI server (25-09), but now we are 5 days later.
Still traffic?

Comments

  • CrystalmakeR
    CrystalmakeR Member Posts: 9 Member

    Here is the summary what is listed and what is not listed in my native access:

    kontakt 8 - not listed

    massive-X - listed

    Guitar Rig 7 Pro - listed

    iZotope Ozone 11 Standard - listed

    kithara - not listed

    Fables- not listed

    Valves Pro - not listed

    Vocal colors - listed

    Schema Dark & List - listed

    Action Woodwinds - listed

    Alicia's Electric Keys - listed

    Acoustic Sunburst Deluxe - not listed

    Upright Bass - not listed

    Session Percussionist - listed

    Play Series Instruments - not listed

    Expansion Sound Packs - not listed

    Hmmm, this looks to me strange. Can someone give me a hint what is happening?
    Under my account I can clearly see the Kontakt 15 upgrade serial number.

  • CrystalmakeR
    CrystalmakeR Member Posts: 9 Member

    All above was with the Big Sur OS.

    I have just upgraded - i am always hesitant to do so - to Sonoma, and things get better 😀, i could install kontakt 8, so far so good.

    On the other hand now my VEPRO projects do not want to load…ahh.

  • CrystalmakeR
    CrystalmakeR Member Posts: 9 Member

    And here is the newest list (after Sonoma upgrade):

    kontakt 8 - listed

    massive-X - listed

    Guitar Rig 7 Pro - listed

    iZotope Ozone 11 Standard - listed

    Vocal colors - listed

    Schema Dark & List - listed

    Action Woodwinds - listed

    Alicia's Electric Keys - listed

    Acoustic Sunburst Deluxe - listed

    Upright Bass - listed

    Session Percussionist - listed

    Valves - listed

    kithara - not listed

    Fables - not listed

    Play Series Instruments - not listed

    Expansion Sound Packs - not listed

    Can you tell if kithara and fables are really part of the ultimate version?

  • PoorFellow
    PoorFellow Moderator Posts: 4,244 mod

    Can you tell if kithara and fables are really part of the ultimate version?

    Kithara and Fables are not part of the ultimate version , please check the page Compare Komplete 15 bundles .

    As for general N.A. problems with products not showing in Native Access then products will not show unless compatible with the OS and if they are then you can try resetting the Native Access XML file.

    Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads), else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access .

    If a product is missing in Native Access and problem persists then please contact N.I.Native Access and Installation Support

    At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    Please refer to the page : How to get in touch with our Customer Care

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