Is anyone experiencing issues with the native instruments, Chatbot?

TheBlindHawaiian

Hello! I hope you all are having a wonderful day. I just had a question regarding the native instruments support chat bot. I would like to return an item I purchased, before the two week time window expires. However, I seem to be having an issue with getting the Chat bot to work. Every time I click on get support, the chat opens however it does not type messages to me nor does it respond to any of the messages I sent. Thus, I am not allowed to send any messages or request for support. This has been going on ever since Friday of last week. If anybody from native instruments could reach out that would be great. I don’t wanna keep spamming the chat, but in hopes that it would work , but I am not sure if any of my messages for Support customer care. Any advice is appreciated, thank you!

Jeremy_NI

@TheBlindHawaiian Your ticket is in there. My colleagues got back to you. I see it concerns accessibility features of the MK3 keyboard. This will not be implemented before the end of the year, we'll authorize a return for the product in this case. Apologies on behalf of my colleague who was not aware of that when they first replied to you.

PoorFellow

https://community.native-instruments.com/discussion/33228/is-anyone-experiencing-issues-with-the-native-instruments-chatbot

Standard advice would be that : You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work. If your standard browser does not work then please try other browser(s) such as e.g. FireFox , Vivaldi browser , Opera browser and Chrome. One of these ought to work for you if you use accept all Cookies and do not use any Extensions. In the rare odd cases some people have reported to have had to have had to use e.g. a mobile device or another network than their home network.

Please try as advised above then I will ask @Jeremy_NI to please check up on your progress.

TheBlindHawaiian

Yes, I've tried with both crome and safari and unable to get through. Cookies are accepted as far as I know. Not really too sure where to go from here.

TheBlindHawaiian

So I was able to submit a ticket , but I got no confirmation email. Lets hope it went through.

Jeremy_NI

@TheBlindHawaiian Your ticket is in there. My colleagues got back to you. I see it concerns accessibility features of the MK3 keyboard. This will not be implemented before the end of the year, we'll authorize a return for the product in this case. Apologies on behalf of my colleague who was not aware of that when they first replied to you.

TheBlindHawaiian

Oh wonderful! I truly appreciate that. Your colleague had notified me to standby for an email regarding the return process and procedure. I will be waiting for that. Have a wonderful day.