On Saturday I ordered 2 products, and they got stuck in the "in progress" state (even though my card was charged). On Monday both were cancelled by "Robert", and I was informed that I should expect refunds in a a few business days.
I re-ordered (fortunately there's plenty of credit limit left on the card), and now my new order also seems to be stuck.
I do not understand how to actually purchase NI products. I'm assuming if customers cannot purchase, that's bad for company revenue and would be addressed quickly? But I notice it's been going on for a very long time:
Here's my order number: 60001347861C
Also… nobody responds on the NI customer support chat. It seems like the only thing that's working at NI is the part that charges for products which won't actually be delivered?
Please help!