So, I've not been able to use Native Access for Windows for months now, and I have done everything support recommends, as well as the things I've read here in the forums. My next step is to backup my data, wipe my hard drive and reinstall Windows.
So far, I've tried the following, multiple times (at least 3x), without success:
1. Uninstall Native Access v3.11.1 & NTKDaemon v1.18.0.0
2. Remove C:\Program Files\Native Instruments\Native Access
3. Remove C:\Program Files\Native Instruments\NTKDaemon
4. Remove C:\Users\Username\AppData\Local\nativeaccess2-updater
5. Remove C:\Users\Username\AppData\Roaming\Native Instruments\Native Access
6. Disable Windows Defender Firewall
7. Reboot
8. Run Native-Access_2.exe v3.11.1
9. Reboot again (probably unnecessary, but still…)
10. Ensure no VPN or Firewall software is running
11. Changed NI password
I have managed to authenticate exactly once after months of trying, and at that point I was unable to download any updates. Of course, I was unable to login again after quitting.
I do have a WiFi interface and a 2.5GbE interface, with internet access provided through the WiFi interface and LAN access provided through the 2.5GbE. The metrics are set on the NIC adapters to give the WiFi adapter a greater priority, and I use specific IPs when I want to access LAN resources.
I've not yet done any network packet analysis via WireShark, but it sure seems like Native Access is unhappy with my network configuration. Does anyone have any insight as to how Native Access accesses and uses the network? I know they say to avoid using VPNs but I'm guessing this is because of VPN blacklisting at their cloud provider layer.
I can definitely login to Native Access, and do not have any issues with the software when running it under MacOS, and while MacOS and Windows clearly have different network stacks, my Mac Studio is configured, network-wise, similarly to my Windows machine (WiFi interface for internet, 10GbE interface for LAN) and I have no issues there.
I'll point out that I have zero issues with every other application installed on my Windows machine, network-wise. I'm loathe to disable my LAN connection to make this work as I have iSCSI and SAN mounts that are part of my workflow, but this is one of the few things I've not yet tried.
I've been a Native Instruments customer since 2001, have spent thousands on NI software and hardware over the last 23 years, have a long list of orphaned products (Kore, Audio 8, Absynth, Vokator, Pro-53, Kreate, etc.) that I've taken in stride, and while I've had numerous frustrating issues over the years with both hardware AND software that wasn't abandoned, this new scenario where I am seemingly unable to contact a human under any circumstances so I can use and update the substantial investment I've made in NI products has me on the cusp of uninstalling all my NI products on both machines and moving on.
I have a fairly high tolerance for this sort of thing but I am feeling borderline betrayed.