Maschine software does not show up

eliaslferraz

Just bought the maschine mikro mk3 and can not use it because the MASCHINE software does not show up after i added my serial number.

Jeremy_NI

Get in touch with my colleagues here: https://bit.ly/NI_support_NA

PoorFellow

https://community.native-instruments.com/discussion/31178/maschine-software-does-not-show-up

You did not state your OS , but my guess is that generally then Maschine software will run on most modern OS but it might not show up if you OS is too old or if your Native Access is. Also , in case of such a problem always try a log out of Native Access + computer reboot and log in again

Else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.

download this zip file, unzip it and and replace your xml file with this one. : NativeAccess.xml.zip

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Otherwise if problem persists then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in
request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

Jeremy_NI

Get in touch with my colleagues here: https://bit.ly/NI_support_NA